About Windsor Arms Hotel

Windsor Arms Hotel is a distinguished boutique retreat that reflects timeless elegance and old-world sophistication in the heart of Toronto. Its historic character is gracefully preserved through refined architectural details and thoughtfully styled interiors that evoke a sense of classic luxury. The atmosphere is intimate and exclusive, offering a calm contrast to the city’s modern energy. With its enduring legacy and impeccable sense of style, the hotel delivers an experience defined by tradition, discretion, and understated grandeur. Full service spa Meetings and events Personal butler service Complimentary wifi

Amenities at Windsor Arms Hotel

Windsor Arms Hotel offers Fitness facilities, Sauna, Spa services on site, Steam room, 24-hour business center, Business center, Meeting rooms, 24-hour front desk, Concierge services, Elevator/lift, Free newspapers in lobby, Laundry facility - coin operated, Luggage storage, Multilingual staff, Safe-deposit box at front desk, Smoke-free property, Tours/ticket assistance, Wheelchair accessible, Designer toiletries, Free toiletries, Hair dryer, Towels provided, Hypo-allergenic bedding available, Air conditioning, Desk, Desk chair, In-room safe, Individually decorated, Individually furnished, Iron/ironing board, Jetted bathtub, Separate bathtub and shower, Separate sitting area, Minibar, Digital TV service, DVD player, Free WiFi, iPod docking station, LCD TV, Phone, Television, Daily housekeeping, Free newspaper, Turndown service, Community pool, Events allowed, Fitness equipment, Heated pool, Indoor pool, Pool, Spa tub, Ballroom(s), Conference center, Bar/lounge, Breakfast available (surcharge), Restaurant, Wedding services, Wifi Available, Air-conditioned public areas, Pets not allowed, Pool sun loungers, Room service, Room service (24 hours), Jacuzzi tub, Spa tub, Toilet, Cribs/infant beds available, Linens provided, Premium bedding, Sleep sofa/futon, Sofa bed, Bathtub or shower, Business center, Deep soaking bathtub, Heating, In-room climate (air conditioning), In-room climate control (heating), Separate living room, Smoke alarms in rooms, Spa services on site, Spa treatment room(s), Coffeemaker, Room service, Free wired high-speed Internet, Home theater, Separate bath and shower, Banquet facilities, Coffee shop or cafe, Conference space, Full-service spa.

Location

Windsor Arms Hotel is located at 18 Saint Thomas St, Toronto.

Reviews and ratings

Windsor Arms Hotel has an average rating of 3.8 out of 5 based on 1507 guest reviews. It holds a 5-star Stars rating.

Rooms and accommodations at Windsor Arms Hotel

  • Sultan Suite, 1 King Bed with Sofa Bed

    1 King Bed and 1 Double Sofa Bed

    Sultan Suite, 1 King Bed with Sofa Bed

  • Yorkville Suite, 1 King Bed with Sofa Bed

    1 King Bed and 1 Double Sofa Bed

    Yorkville Suite, 1 King Bed with Sofa Bed

  • Deluxe Suite, 1 King Bed with Sofa Bed

    1 King Bed and 1 Double Sofa Bed

    Deluxe Suite, 1 King Bed with Sofa Bed

  • Corner Suite, 1 King Bed with Sofa Bed

    1 King Bed and 1 Double Sofa Bed

    Corner Suite, 1 King Bed with Sofa Bed

  • Suite, 2 Bedrooms

    1 King Bed and 2 Large Twin Beds

    Suite, 2 Bedrooms

  • Junior Suite, 1 King Bed with Sofa Bed

    1 King Bed and 1 Double Sofa Bed

    Junior Suite, 1 King Bed with Sofa Bed

  • Windsor Suite, 1 King Bed with 2 Sofa Beds

    1 King Bed and 2 Queen Sofa Beds

    Windsor Suite, 1 King Bed with 2 Sofa Beds

  • Junior Suite, 2 Queen Beds

    2 Queen Beds

    Junior Suite, 2 Queen Beds

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Rooms

Property Overview

Windsor Arms Hotel is a distinguished boutique retreat that reflects timeless elegance and old-world sophistication in the heart of Toronto. Its historic character is gracefully preserved through refined architectural details and thoughtfully styled interiors that evoke a sense of classic luxury. The atmosphere is intimate and exclusive, offering a calm contrast to the city’s modern energy. With its enduring legacy and impeccable sense of style, the hotel delivers an experience defined by tradition, discretion, and understated grandeur.

  • Full service spa
  • Meetings and events
  • Personal butler service
  • Complimentary wifi

Amenities

Activities

  • Fitness facilities
  • Sauna
  • Spa services on site
  • Steam room
  • Community pool
  • Events allowed
  • Fitness equipment
  • Heated pool
  • Indoor pool
  • Pool
  • Spa tub
  • Spa treatment room(s)
  • Full-service spa

Business services

  • 24-hour business center
  • Business center
  • Meeting rooms
  • Ballroom(s)
  • Conference center
  • Banquet facilities

Property services

  • 24-hour front desk
  • Concierge services
  • Elevator/lift
  • Free newspapers in lobby
  • Laundry facility - coin operated
  • Luggage storage
  • Multilingual staff
  • Safe-deposit box at front desk
  • Smoke-free property
  • Tours/ticket assistance
  • Wheelchair accessible
  • Air-conditioned public areas
  • Pets not allowed
  • Pool sun loungers
  • Room service
  • Room service (24 hours)
  • Conference space

Bathroom

  • Designer toiletries
  • Free toiletries
  • Hair dryer
  • Towels provided
  • Jacuzzi tub
  • Spa tub
  • Toilet
  • Separate bath and shower

Bedding and linens

  • Hypo-allergenic bedding available
  • Cribs/infant beds available
  • Linens provided
  • Premium bedding
  • Sleep sofa/futon
  • Sofa bed

Features

  • Air conditioning
  • Desk
  • Desk chair
  • In-room safe
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Jetted bathtub
  • Separate bathtub and shower
  • Separate sitting area
  • Bathtub or shower
  • Business center
  • Deep soaking bathtub
  • Heating
  • In-room climate (air conditioning)
  • In-room climate control (heating)
  • Separate living room
  • Smoke alarms in rooms
  • Spa services on site

Food and drink

  • Minibar
  • Bar/lounge
  • Breakfast available (surcharge)
  • Restaurant
  • Wedding services
  • Coffeemaker
  • Room service
  • Coffee shop or cafe

Media and electronics

  • Digital TV service
  • DVD player
  • iPod docking station
  • LCD TV
  • Phone
  • Television
  • Free wired high-speed Internet
  • Home theater

Internet access in public areas

  • Free WiFi
  • Wifi Available

Services

  • Daily housekeeping
  • Free newspaper
  • Turndown service

Reviews

3.8
1507
Reviews

The Windsor Arms Hotel consistently receives positive feedback, particularly for its elegant atmosphere, attentive service, and delicious afternoon tea offerings. Guests rave about the quality of the teas, pastries, and overall experience, frequently citing it as a memorable occasion. However, some reviews highlight inconsistencies in pricing and potential issues with room maintenance.

Elegant AtmosphereExceptional ServiceDelicious Tea & PastriesSpecial Occasion VenueLive Music (Jazz/Blues)
cleanliness4
location4.5
value3.8
service4.5
amenities4
G
Gabrielle Terekh
3 months ago

The high tea at this hotel is amazing! Their selection of teas is magnificent and the decor is beautiful. Our waiter was very nice and the staff was very accommodating. I had a great birthday dinner!

K
Kay D
3 months ago

We visited the team rooms. Highly recommend. The menu, service and experience exceeded expectations. I will absolutely be returning. My recommendation for those with food restrictions (pescatarian, vegetarian, etc.) is to let them know beforehand. This way, you can inquire about receiving a separate menu, or find out what items you can substitute offerings for on the regular menu.

K
Katherine Stanley
3 months ago

We celebrated Valentine’s Day at Gatsby with my friends, and it was truly a wonderful evening. The interior is absolutely beautiful — elegant, warm, and full of classic charm. It creates the perfect atmosphere for a special celebration. The service was attentive, professional, and genuinely welcoming. We felt well taken care of throughout the entire night. There was a live jazz/blues band playing from 8 PM until 1 AM, and they were absolutely incredible. The music added so much energy and soul to the evening — it made the experience even more memorable. The food was delicious, and we were pleasantly surprised by how affordable everything was. No one felt like the prices were excessive or unreasonable. Overall, a fantastic place to celebrate, enjoy live music, and spend a beautiful evening with friends. Highly recommended.

I
Iman P
5 months ago

My friends and I attended afternoon tea for a birthday meetup. (Did not stay at hotel) The tea room is beautiful, and the setup felt very royal and elegant. There were plenty of tea options, all chosen were good. There was a variety of finger foods, including sandwiches and desserts that were decent, nothing out of the ordinary. However, the service was wonderful! Our waiter Sean was attentive and kind, explaining all options re our dietary restrictions. He took great photos of our group and made our experience highly comfortable and enjoyable. We had a great time!

A
Angel
6 months ago

Nothing short of wonderful! Our waiter Andrew was attentive, and just great! The food was much more than we could possibly finish. The room was cozy and lovely. I want to address the cost..........It was worth it! It isn't just a meal, but an event! We will make it a yearly event!

K
Katherine Stanley
6 months ago

We celebrated Valentine’s Day at Gatsby with my friends, and it was truly a wonderful evening. The interior is absolutely beautiful — elegant, warm, and full of classic charm. It creates the perfect atmosphere for a special celebration. The service was attentive, professional, and genuinely welcoming. We felt well taken care of throughout the entire night. There was a live jazz/blues band playing from 8 PM until 1 AM, and they were absolutely incredible. The music added so much energy and soul to the evening — it made the experience even more memorable. The food was delicious, and we were pleasantly surprised by how affordable everything was. No one felt like the prices were excessive or unreasonable. Overall, a fantastic place to celebrate, enjoy live music, and spend a beautiful evening with friends. Highly recommended.

N
Nikki Kindos
6 months ago

What a beautiful and classy hotel with kind service and kind staff! My mother hadn’t been in 25 years so I took her to the pink themed afternoon tea on family day, we DID NOT stay in the hotel FYI. They were very busy! Unfortunately, I think we were forgotten because we weren’t asked for our order until 20 min after seating and I had to flag a waiter down. Then it took 1 hour to receive our finger food. I think it was a one off situation because everyone else were greeted and served in a timely manner. Though, all things considered the food, tea and mimosas were very good. The waiter was very apologetic and was kind serving us. We will be back and for the jazz night they have too as it’s a beautiful hotel. Hoping it was just a one off mistake by the kitchen and staff. Will retry again as it was an overall beautiful place with great food and tea.

L
Lee Neiman
7 months ago

Rooms were nicely decorated but do require a refurbishment (cracked tiles, vanity cracked, grout in bathroom and pool area needs to be redone) Staff, including doorman were very helpful and friendly, they really made us feel welcomed. Dinner at Gatsby was nice and bartender and waiter were very knowledgeable and friendly. Afternoon tea was really a disappointment (again). Thought I’d give them another try (because tea used to be very good at WA) but the quality was not there and the price is too high for what is being offered. Had their “Pink” tea in honour of Valentine’s Day, which is $30 more than their regular tea, but other than adding pink food colouring to the food, there was nothing extra to warrant an additional $30 for this tea which is normally $65 and now $95). Cucumber sandwich was fine, but what used to be a smoked salmon sandwich is now added to a piece off waffle, but who wants to eat a cold piece of waffle. The chicken salad with hummus tastes exactly like deviled ham, it was inedible and the scones were dry, did not taste fresh. They included a smashed roasted potato with short rib on top (which I thought was a very odd thing to add to an afternoon tea) but noticed short ribs were offered on their winter-licious menu so I guess it’s doing double duty and showing up on the afternoon tea menu as well. The amount of jam and clotted cream (cut with mascarpone) was about a teaspoon, barely enough for one scone. I’ve had tea several times now at WA, it’s not improving. As much as I love this hotel, they need to improve their afternoon tea, and do a refresh on the property to get back to a 5 star rating.

A
Aimee Bristow
7 months ago

Tried to come to high tea with my fiancé to celebrate our engagement and it was a horrible experience. The tea was running about 30 mins late and we were left in the lobby, when we were finally got seated all the staff were rushed and stressed and since there was no music playing all you could hear was all the other tables complaining. We ended up leaving because we didn’t want to waste our money on a lack luster experience. They really put a damper on a special occasion, the host looked like she was about to cry and they were out of about 15 teas. Would not recommend, go to royal York instead

S
Scott Bowles
7 months ago

We went for the high tea in December before Christmas at Windsor arms. The hotel has a historic feel and the building both inside and out is amazing to look at. The high tea was very good and the tea we had along with the entire lunch and desserts was great. There was a premium charge for holiday times so we paid more than noted on the website for a Monday afternoon. Our server Andrew was great. The tea room was busy but not overly crowded. Close to museum ttc station.

Map

Property Address
18 Saint Thomas St
Toronto
Property Contact
416-971-9666