Very convenient location, friendly concierge service and spacious rooms. Loved the free water bottles at the front desk too ? lots of cafes and the ROM right outside your door. Restaurant food was fine but gargantuanly overpriced. A $9 + tip espresso?! One must laugh. All in all though, we had a great stay. And really appreciated the silly animal art / theme on the room cards. A little bit of personality goes a long way

I booked a room for my girlfriend and myself over two weeks in advance for an anniversary weekend. Upon arriving, we were immediately told that they could not accommodate us at all. The manager refused my requests to give us ANY available room which I was willing to do to stay in the area, as the whole long weekend was planned around being in walking distance of various attractions. We were provided with a hotel around 20 minutes away. They also refused to cover my overnight parking which I had payed for, and since I had to take my car to the new hotel, no taxi was provided either. The worst part of this was that we were not informed of any issues until we were at the front desk, tired, parking paid for and heavy bags in hand. The manager, Tushar, justified this by lying and saying they did not have my contract details. He also promised a full refund which has yet to come through 5 days later. Will update if it does. The Royal Sonesta has provided me with the single worst hotel experience I've had. I have never had a hotel say they couldn't accommodate me - I guess they needed the space for corrupt politicians billing taxpayers for their stay.

Excellent location and lovely accommodations. My only complaint is that our room had terrible lighting. There was only ambient lighting near beds and in the bathroom, no overhead lighting in sight! Had a very difficult time seeing especially during dusk and evening when sunlight wasn’t available. Another complaint: you can definitely smell dog. They allow dogs (pets) in the rooms, but the hallways had that faint dog smell. Also, there was a dog staying in one of the rooms down the hall and barked constantly whenever it heard someone walking by. The location is great, but a lot of homeless people, littering and loitering nearby.

Without a doubt, this is the best hotel in Toronto. The staff consistently go above and beyond to make every stay exceptional. I travel frequently for work, and I can honestly say it's the entire team that sets this hotel apart. From the incredibly comfortable beds to the outstanding food and impeccable service, every detail exceeds expectations. I wouldn't hesitate to recommend this hotel to anyone visiting Toronto.

Great Hotel in a very central location. Rooms were big, modern and nicely designed. check-in experience was a little bumpy but the rest of the stay was great and made up for it. Shout out to Vincent at the front desk who helped us a lot.

The location is great: high end stores, lots of restaurants nearby and if you forget something, there’s a Shoppers Drug Mart next door. Starbucks and Tim Hortons are also both a block away, so take your pick ?. Be mindful if you’re jay walking to grab your uber across the street — especially between the bike lane and some speedy drivers. The front desk staff were very helpful, the rooms nice and the bath items smelled amazing!

Excellent location with great shopping just down the street and an underground station just one block away with a direct line into downtown. Room was very spacious and well appointed. The only small disappointment we had was the hotel restaurant isn’t open on Sunday and Monday nights but there are other options locally and the bar does serve some food as well! Overall very good!

Had a staycation with two adults and cats. Chose the Sonesta because of its pet friendly policy. It didn’t disappoint. The staff and service was wonderful. It’s clearly a great place for families and work travel. It’s an older building but redone. Ordered room service and loved it, especially the roasted chicken on salads. Ordered it twice. I wish it did have a fridge to use.

A very nice hotel right in the heart of Yorkville and across the street from the ROM. Lots of restaurants and shopping nearby. Green P parking is underground and there is easy access to the hotel from the parking garage. Rooms were clean and well appointed. Mini bar and room service prices are quite high, but that's to be expected at a 4 star hotel in downtown Toronto.

We stayed in this hotel for a month and we chose this hotel due to its close location to my husband’s work place. We booked a big room as we wanted to stay long time and we needed space for our luggage. The location is great and you have access to subway station and shopping mall and grocery stores and restaurants. The service was not what I expected from a four-star hotel in this location, the front desk depending on who was there had different attitude and was mostly not helpful. For example we were told that even bronze member guests can have late check out, while upon our checking out we asked for late check out and they refused that and we were told for any hour we stay after 12 we should pay even though we were silver member and stayed for a month there! Or another time I approached the front desk to get my delivery and she told that her colleague has received it and she doesn't have access to that room while as I got to my room another guy called and told me to come back to get my parcel and the lady gave it to me and even didn't bother herself to apologize for the inconvenience she made for me! Another thing that bothered me was that the cleaning time was not fixed, sometimes they came at 9:30 A.M sometimes at 3P.M. While usually in hotels that I had been it is between 10-12 and this hotel in that time of the year was not too crowded or too big to manage this service and as I had to work from my room this bothered me and they told me to put the not disturbing sign but when I put that they didn't come later for cleaning. And with respect to cleaners the cleaning was not satisfactory, and you could see stains in towels and sheets! The good part was the swimming pool which was not crowded so you could enjoy swimming with the view of the CN tower but the locker was not good for leaving your belongings . The food was quite good but in-room dining costs you both tax and service and in-room dining charge. I wish they could behave better so we would go there again but for sure I won't suggest it to other friends neither.