We were there for a conference for 3 days, the conference rooms were having issues with air conditioning and were unbearably hot, hotel finally provided some fans and portable ac units on the second day. Otherwise the stay and food were wonderful.

The hotel is nice, beds are comfortable and the overall experience was fine, however, if you forget any items behind, don’t expect to get them back. I forgot an item on the bathroom counter and called to report it missing the same day I checked out. I was advised to submit an online lost and found request, which I did, and never heard back. I find it extremely hard to believe the cleaning staff completely missed the item on the bathroom counter when preparing it for the next guest. Forgetting an item is completely my fault, which I acknowledge, however, I do not believe all forgotten items actually make it to their lost and found.

Very nice hotel. Staff was gracious. The only negative was there was no way to cool the room. I stayed during an abnormally warm few days and you cannot turn the air conditioner on (controlled by the hotel and they do not allow it until summer). The room was consistently at 73-74F. It was almost impossible to sleep! I don't understand the restriction. (My last 2 days, the outside temperature plummeted and the room cooled nicely to about 68F, it was glorious!) Overall, highly recommend. But bring a fan.

Matress old, saggy and coils squeak. Drapes worn out and falling apart. Whole room needs renovating. Very bad gaps in floor slats, bathroom trims and caulking bad. Cannot put thermostat to cool mode. HDMI cable under TV does not work to duplicate laptop screen to TV. Maintenance guy says that it is an old cable set up and the cable cannot be used. Then why is it there now? Long hair found in tub when 1st used. Ventilation vent full of dust. Everything looks old and rundown. Elevator made strange noises going up and down. No safe. No microwave. Looks old and worn down. On a plus side, lobby and restaurant areas look great. Great buffet breakfast and restaurant staff!

Re: Concern Regarding Reception Service Today I would like to express my disappointment regarding the service I received at the reception desk today. I approached the front desk because I had forgotten our room number. My husband made the reservation under his name, but we are both registered guests for the room. Just moments before, the receptionist had seen my husband and me enter the hotel together. I was also carrying our room key card at the time. When I asked for assistance, she initially requested my ID. I provided it, but she did not review it and immediately stated that she could not give me the room number because I was not listed under the reservation. I understand and respect the importance of guest privacy and security. However, I felt that the situation was not handled with consideration or thoroughness, especially since I had identification and the room key card in my possession. I was carrying several items at the time and simply needed assistance accessing our room after my husband stepped out briefly. The interaction felt dismissive and unhelpful. I hope this feedback can be taken constructively to improve guest experience in similar situations in the future.

I really like this hotel. Conference there Feb 2026 and the food was good. At dinner they have good lamb chops, add a salad or pasta and a perfect dinner. Airport shuttle runs timely. Bud, Magnet Geological

We checked in on February 28 and had a genuinely great experience at this Westin near Toronto airport. After a long and exhausting journey from Jamaica, this hotel was exactly what we needed. From the moment we arrived, the staff were warm, professional, and welcoming, which immediately put us at ease. The shuttle service was also a big plus. The man working that evening on February 28 was especially kind and helpful, and his professionalism made a real difference after such a tiring trip. Getting to and from the airport felt smooth and easy, and that convenience took a lot of stress out of the experience. The hotel itself felt clean, comfortable, and well run. Our room was quiet, well kept, and exactly what you hope for after a long trip when all you want is to rest properly. Everything felt organized, efficient, and up to the standard you expect from a hotel of this level. What stood out most was the overall professionalism and hospitality. We felt treated with courtesy and respect throughout our stay, and that made a lasting impression. Overall, this was a very positive experience and one we appreciated very much. We would gladly stay here again and would definitely recommend it to anyone looking for a comfortable and reliable stay near Toronto airport.

Quick one night stay before a trip. Check in as easy, room was lovely. The bed was comfy. We ate at the restaurant and had a delicious meal. Parking there while away was easy and one of the cheapest options I found. The shuttle was easy there and back.

Excellent one night stay enroute, close to airport. Lovely lobby, dining, bar. Delicious breakfast. Staff friendly and helpful. Large corner room 710. Quiet even though close proximity to airport. Dream bedding and towels. Totally recommend while making flight connections.

The last 2 years for are family vacation we have used the park/fly but did not stay for because of are pets at home .. I just wanted share my amazing experiences with The Westin Toronto airport hotel on Dixon Rd with there Shuttle /parking. Experience is top notch ! Your shuttle service is very quick and prompt and all of your drivers are amazing at their job! I did not get the gentleman‘s name for our drive to the airport in the morning, but after that amazing service again . I had to make sure that I got the name of our shuttle driver on the return back to the hotel from our vacation . His name was Syed and was amazing ! Thank you, Western hotel for your amazing services! We look forward to trying to park stay and fly in the future.