The location is excellent, and the service was outstanding. Even when there was a delay in providing our room, the staff compensated us and made sure we were satisfied with our stay, which was greatly appreciated. However, what I did not like was that the rooms are quite outdated and in need of renovation. Additionally, the price is high compared to other newer hotels that offer similar or even better accommodations within the same price range.

We had the most incredible stay at the Westin Harbour Castle and I truly cannot say enough good things. The staff were so warm and kind, the room was beautiful (RIGHT on the water, we woke up to watching the boats sail), but what completely blew me away was the entertainment for the kids. I have never seen anything like it at a hotel — it genuinely felt like a resort experience. They had so many activities included that you would easily pay a minimum of $50 per kid for elsewhere — all completely free. We're talking animal encounters, a bubble show, painting pottery, a puppet show, a pool party, and more. So many parents I've spoken to had no idea the Westin Harbour Castle offered this kind of experience for families. If you're a parent looking for a getaway that your kids will love just as much as you do, this is the place. A special thank you to AJ, Tara, and Patrick (from Chartroom Restaurant) — you each went above and beyond and made our stay truly exceptional. You are the kind of people who make guests feel genuinely cared for, and that is so rare :) I have absolutely no negative feedback. None. Just pure gratitude. We will absolutely be back. Thank you! ????? Picture below is the view from Room# 2517

From the moment of checking, until I checked out, it was a wonderful stay. The front desk staff were so pleasant, the room was comfortable, the mattress was the best mattress I have ever encountered. The staff at the restaurant were pleasant and helpful. Dan Bell, at the breakfast buffet, was the star of my stay. Hes clearly the most famous of all the people in the pictures on the wall in the buffet (except for his wife, who is the ultimate star!) I was really impressed to learn that food can be ordered and delivered to the pool area. Such a nice feature. Thanks to all the hard working staff for making the Westin Harbour a great stay!

I stayed here with my family when they were visiting Canada. The process of booking was very smooth and easy. The check in was also easy. They gave us all the instructions in advance and made sure everything was ready. We also got free coffee. The view from the building was amazing. We were close to downtown but it did not feel loud or noisy. It was a good balance of city and nature. We had the view of the water and the airport.

The hotel feels a bit aged, but it didn’t affect our overall stay. We had a lake-view room, which was beautiful and relaxing. The pool and gym were great additions, and the breakfast restaurant offered a variety of food options. Valet service was decent as well. Overall, we enjoyed our stay.

Absolutely wonderful! We stayed there to celebrate my husband's 75th birthday. The staff was absolutely wonderful. The room was perfect and the staff made our stay special with their friendly and helpful nature. The extras they provided for us just "wow" us. I cannot say enough good things.

I came to Westin regarding some business I had elsewhere, I can say that I was not disappointed. This is such a pleasant place, the rooms were nice, the lobby looks magnificent, and the pool definitely wasn't something to complain about. The people who tend to the Hotel such as the cleaners and the people who work at the front desk should be paid more as they are doing such a good job. My only concern with this Hotel was that the water coming out of the bathroom sink was grey and cloudy. I don't just want to come here again, I NEED to come here again.

This is a beautiful hotel in a fantastic location. We had a gorgeous room with a view of the water. The room was clean, the beds were very comfortable and a crib was quickly provided for the baby. The drinking water faucet next to the sink was a really nice touch - I’ve never seen that in a hotel before. We enjoyed the large and quiet pool (we came on a Sunday to Tuesday). We enjoyed exploring the family and games room too. The issue we had is that the elevator was broken on our floor for most of the stay. We had to use the service elevator, which was pretty gritty and it also took an extremely long time to come. When we rose the issue with the front desk, they were completely unaware of it. Then later, the service elevator broke too. We were literally trapped on our floor (we have a double stroller so we couldn’t walk down 20 flights of stairs). We had to call a staff member up for assistance and the whole ordeal took so long that we arrived late to our Ripley’s aquarium visit. We rose the issue to the front desk again but they simply said it was out of their control. Sadly, this put a real damper on what was an otherwise beautiful hotel.

We’ve come to the boat show for several years now and always stayed at the harbour castle. The only complaint we have is there is no longer a shuttle to or from the boat show. This year we’re in the newly renovated room which is very nice. The service in the restaurant and the bar is excellent. Everyone we’ve encountered have given us excellent service however special mention should go to Gerry at the front desk. He spent the time to try and satisfy our every whim. This is not the first year we’ve dealt with Gerry and he’s gone over and beyond everytime. Thank you Gerry

This is probably the 16th year that we come to the Westin for the boat show. We are very impressed with the newly renovated rooms. The restaurants are always offering great food but the service and help that we always get from Gerry at the front desk is above and beyond. He always make our stay memorable. Thank you Gerry.