Lovely lovely time celebrating my birthday here. Staff were so amazing. Service was impeccable. Rooms are spacious and up to standard. Beautiful bathrooms. Special shoutout to Kelvin & Ellie! who helped make the celebration even lovelier

An absolute 10/10 experience! I stayed here for a business trip with my consulting team, and honestly, this place blew us away. The location is perfect -- right in the heart of downtown, making it a grand addition to Toronto's vibrant culture and cosmopolitan energy. The real standout is the staff. Their guest-centric service is next-level, and they seriously looked after us like VIPs the entire time. Huge shoutout to Lukas, Hanna, and Shea in particular -- their professionalism and hustle were so impressive that I just might have to steal them away to come work on my consulting team at EY! The Ritz-Carlton, Toronto is truly one of those special hotels that seamlessly caters to both John Doe and a HNWI guest by enlivening all five senses, which is on full display in their gorgeous suites and massive floor-to-ceiling windows that showcase some of the most amazing views of the city. We also got plenty of time to check out the amenities. The spa and fitness centre are top-notch and the perfect spot to unwind after a long workday. Plus, the Club Lounge became our absolute favorite destination to grab a drink and hang out as a team before heading out to our nightly dinners. If you are planning to visit Toronto for business or pleasure, do yourself a favor and stay here. We're already planning our next trip back later this year!

SPA Experience Emily is an outstanding massage therapist. I came in with significant lower back pain, and her unique technique combined with slow, intentional movements provided incredible relief. She takes the time to understand what your body needs and works with remarkable skill and care. I left feeling relaxed, aligned, and virtually pain-free. Without a doubt, this was one of the best massages I’ve ever had. I highly recommend Emily to anyone looking for a truly therapeutic and effective massage experience.

Lived up to the hype of the ritz carlton. Was only able to stay one night after moving out from Toronto and before my early morning flight. However, beauitful rooms with a great view. They acknowledged my marriot gold status and gave me a higher floor. The view was amazing. Such great service. One of the best hotel gyms I have ever used. I hope to be able to come back here for a stay.

We had a wonderful experience at this hotel. The service was excellent from the moment we arrived. The staff was very friendly, professional, and always ready to help. The restaurants and bar were fantastic. The food was delicious, the drinks were great, and the atmosphere was beautiful. Everything was very clean and well organized. Thank you to the entire team for making our stay so enjoyable. We will definitely come back and highly recommend this hotel to anyone visiting Aruba.

I had a reservation at The Ritz-Carlton Toronto but unfortunately was unable to stay due to circumstances completely outside of my control. My Emirates flight from Toronto to Dubai was pushed back by approximately two weeks due to major travel disruptions affecting flights in the Middle East. As a resident of British Columbia, there are limited options to travel to Dubai. My itinerary required flying to Toronto the night before in order to catch the Emirates flight the following day. When my flight schedule changed, I contacted the hotel hoping they could help adjust my reservation dates. I fully understand hotels have policies regarding reservation changes. However, what was disappointing was the complete lack of flexibility or willingness to assist, even though the situation was clearly outside of my control and widely reported. During the same trip I had reservations at several other hotels, and they were all able to accommodate the change or offer reasonable solutions. Unfortunately, The Ritz-Carlton Toronto was the only property that refused to offer any assistance. For a luxury brand known for service, I expected at least some effort to help in an unforeseen situation like this. Travel disruptions can happen to anyone, and how a hotel supports its guests during those moments says a lot about its commitment to hospitality. I hope management reviews this situation and considers showing more flexibility to guests affected by major travel disruptions in the future. I would also welcome the opportunity to discuss this situation directly with management if there is any possibility of finding a reasonable resolution. (Response back to Owner) Dear Ritz-Carlton Toronto Reservations Team, Thank you for your response. I understand that the booking was made through Expedia. However, I have been in active communication with Expedia regarding this matter, and they have confirmed that they attempted to contact your property multiple times to request approval for a date change due to the extraordinary travel disruptions affecting my Emirates flight. Unfortunately, according to Expedia, they were unable to receive the necessary authorization from the property to proceed with any accommodation or modification. For transparency, I have attached a screenshot from Expedia confirming that they attempted to reach out to the hotel on my behalf. Given the circumstances — an international flight disruption that was entirely outside of my control — I had hoped the property would be willing to show some flexibility, especially considering Ritz-Carlton’s reputation for exceptional guest service. At this point, I would sincerely appreciate if the hotel could review the situation once more and work with Expedia to authorize a reasonable resolution, such as allowing the date change. I value the Ritz-Carlton brand and was hoping to experience the property during my trip, which makes this situation particularly disappointing. I look forward to your reconsideration. Kind regards,Mr. Kumar

Incredible experience from start to finish. Hospitality staff were very respectful and courteous, and were more than willing to help with any questions. It was my first stay at the Ritz for a private gala, and I had made an honest oversight on my booking. Upon telling the hotel manager (Marvin, I believe), he went out of his way to ensure I get the right booking deal for gala members, which was a great treat! Service with the dining staff was also impeccable. Overall a wonderful experience and beautiful room. I will definitely be back!

Compliments to the entire team at the Ritz-Carlton Toronto! From the moment we arrived, the service level was exceptional. We received a welcoming note from the general manager, Lukas Boeckmann and many others on his team assisted with making our stay memorable. Special thanks to Chad from EPOCH (one of the hotel restaurants) who went out of his way to have a special beverage not offered at the hotel, purchased and sent to our room with his compliments. The housekeeping staff was amazing and we were fortunate enough to work with Luisa during our stay. We also had the pleasure of working with Paul as he performed double duty both as house-car driver and as a member of the bell staff team. Finally, thanks to the front desk team who helped shape our stay with helpful suggestions and secured a beautiful room for our visit. Strong recommendation for this Ritz-Carlton property!

We celebrated my husband’s birthday with a staycation at The Ritz-Carlton, and the experience was nothing short of exceptional from start to finish. Farhan welcomed us with the brightest smile and ensured that every detail of our stay was taken care of with warmth and professionalism right from the moment we arrived. The spa experience truly stood out. Cristina, Raluca, and Islande were absolutely phenomenal - gracious, highly skilled, and incredibly attentive. They went above and beyond to make the celebration feel special, thoughtfully offering sparkling wine while we relaxed at the spa. Their service was refined, warm, and truly world-class. Our in-room dining experience was equally impressive. Room service was prompt and seamless, and the food quality exceeded expectations. We also enjoyed dinner at Epoch and breakfast at Loca, and both experiences were outstanding. The food was delicious and beautifully presented, and the service was impeccable - attentive without being intrusive. Overall, The Ritz-Carlton delivered a flawless and memorable birthday celebration. Every touchpoint reflected excellence, hospitality, and genuine care. We couldn’t have asked for a better experience and look forward to returning.

Arrival was interesting as we didn't see any Valet. Eventually someone did come over. Great place. Staff very friendly. Jenny at the club lounge, phenomenal! Surprised no chargers in the rooms. QR Code for in room dining wasn't working as I couldn't get my order for breakfast next day. No mini bar. Great toiletries, having a razor and shaving cream was a nice touch. Not having my room on Club Lounge floor disappointing. Great location to see a game or a show. Toca restaurant was wonderful and Grace our server was very nice and made our dinner special.