Clean, luxurious, great amenities, helpful staff, fantastically located, and it's true, they have an address in Toronto that is especially noteworthy. They remembered that the last time we were there was back in 2009 even! (They have an impressive concierge and CRM!) We enjoyed our stay and will definitely not be another 15 years until we return next. It'll be much sooner and we'll definitely be back. Highly recommended!

We stayed for one night Jan 2026. The front desk staff was very welcoming and helpful. The hotel was spacious and beautifully designed. We enjoyed the historical parts of the hotel like the bank vault. Our room was sufficient, comfortable bed. The room was beginging to show age and needed some updating. Otherwise it was well appointed. We briefly used the hot tub/sauna. That was decent but not overly relaxing, the hot tub room had a very sterile vibe. The location was great, we were there to attend the theatre which was walking distance. Lots of restaurants nearby. Easy, off site parking. Would stay again!

I’ve stayed at One King West twice over the past year and had a wonderful experience and impecable service both times. I have only stayed in the tower suites so far- staying on the 35th floor last year, and on the 18th floor (in room 1810) this week. 1810 is quietly tucked away at the end of the hall away from elevators and has tons of light and a great view due to a full wall of windows. The suite is equipped with a small kitchen and washer/dryer, which was a really nice surprise! My only suggestion would be complimentary water bottles and robes in the room, but the front desk was more than happy to accommodate by bringing some up. I ordered room service my last night, honestly not expecting anything special, but was unbelievably surprised by how delicious the blackened chicken was. I was told it may take up to 40-45 min to deliver due to the chicken’s cook time, but it made it to my room within about 30. Truthfully, I don’t think I’ve ever had an in room meal this good before. Nazmul, the food and Bev manager personally delivered my meal and went above and beyond to ensure my stay and experience was top notch. To top it off, he even made a great recommendation for breakfast the next morning which was greatly appreciated. Finally- One of my main reason for staying here… the fitness center equipped with a men and women’s sauna and whirlpool. In the bitter Toronto winter, this makes all the difference. All in all, I will continue to book here for many work trips to come and will look forward to the continued exceptional service.

Not worth the price in my opinion. We had a beautiful view and it is in a convenient location however the room felt cheap- an uncovered duvet with just a top and bottom sheet, hard/high pillows that our neck hurt in the morning, and blinds that don’t open on one side doesn’t scream this price point to me. The bathroom is also rough looking; painted over imperfections, the shower tile is roughly cut around the drain, the sink is very small and put in sideways, etc. But, the lobby is nice and being connected to the walking path in the winter is a plus too.

Excellent stay at One King West Hotel & Residence. A beautiful hotel with strong historical character, combining classic architecture with modern comfort. Impeccable cleanliness, extremely polite and professional staff, and a fantastic downtown location. The room was very comfortable and offered a stunning city view, including the CN Tower. A refined, well-maintained hotel that I would happily recommend and stay at again.

Our stay at One King West Hotel was absolutely amazing. The beds were incredibly comfortable, making it easy to relax after a long day. The staff were outstanding—friendly, attentive, and always willing to help. The food was excellent and exceeded our expectations. One of the biggest highlights was direct access to the PATH, which was fantastic. It truly felt like a city under a city, and we never had to step outside to get to shops, dining, or other facilities. Overall, an exceptional experience, and we would definitely stay here again.

An exceptional and truly memorable stay. The hotel is beautiful, very comfortable, and peaceful, offering a high level of privacy. The food, coffee, and croissants from the café located downstairs are absolutely delicious and highly recommended. The gym is amazing and very well equipped. The room is extremely comfortable and quiet, with a stunning view. As a tourist from Saudi Arabia, I honestly did not expect the hotel to be this beautiful and impressive. The staff are professional, friendly, and made me feel safe and well taken care of throughout my stay. The reception service was excellent, especially Rachel, who was incredibly kind, helpful, and professional. I still have a few days left before departure, and I already know I will truly miss this place and the beautiful view from my room. I only wish the room included a washer and a heat dryer for clothes, which would make the stay even more perfect, especially for longer visits. Dr. Jenan Al-Tuwajri Room 412 – 41st Floor

Our first stay here and we loved it! The location is great and accesses the PATH. The bank vault was super cool. The staff were friendly and helpful. We enjoyed having a kitchenette in our room but there is a full menu available. The best part was the view! To make your stay even cozier, you can bring your own bathrobes (none were provided) and slippers to use for the hot tub and sauna. We recommend!

I had an excellent stay here. The room was spacious, clean, and very comfortable. The location couldn’t be better with easy access to everything downtown. The service was outstanding, and the staff made me feel very welcome throughout my stay. The underground PATH system connected to the hotel was also really cool and convenient. I was extremely happy with my experience and would definitely stay here again. Highly recommend!!

I stayed here last week on a trip and I loved this hotel! It is a beautiful building and always looked very clean and well-maintained. I was mostly impressed with the staff who were very efficient and helpful with tips on getting around the city. They even gave me a map of the city and folded my pajamas neatly for me! Overall, my experience with One King West was a very professional and pleasant one. I would highly recommend them to anyone and would definitely stay here again!