Well situated hotel near the better parts of Toronto. St Lawrence market, for food and coffee, is just down the street. Access to many other parts of the city are convenient as well. The rooms are small to medium size for the upgraded rooms. Service was mediocre giving one strike for us having to ask to clean the room. For the kind of money they’re charging, should be automatic. Parking is simple but expensive. For being in downtown this hotel is a good place to stay.

Let me start by saying this hotel was beautiful, well appointed, and quiet. It was in a great location, the facilities were clean and the staff were all very professional and courteous. The beds were extremely comfortable, the lighting in the room was great, and the was good. I never sleep well my first night but I slept like a baby here. This may or may not be nit picking, but one of my pillows was dirty. But since it was one out of four it wasn't that big of a deal. I also noticed a few strands of hair that weren't my own but assumed they were most likely from the maid (best case scenario). I was so tired from a full day of working and very satisfied with everything else, that I didn't make a big deal out of it. That being said, when I mentioned it to the clerk at checkout, she seemed to be finding ways to try to make up for the inconvenience by offering a free breakfast (already had it so was too late) or a dinner drink (never used the first coupon provided at check in). I really appreciated the gesture and probably should have mentioned it sooner, but as I mentioned, was exhausted. All in all it was a great stay and would recommend it as well as return for a future visit.

Stayed here 3 nights with our 1yr baby and had a great experience! Doors can be a little thin but otherwise pretty quiet stay. I believe they offer full size cribs but we rented from a service and the hotel even set up the crib for us before we got in! We enjoyed our stay and it's a great location. Room was comfortable and clean.

Had a great stay in a Executive King Suite. I just loved the room design with the large wall mounted TV and couch area along with the king sized bed and nice art behind it. Everything in the room just seemed cozy and comfortable. The hotel itself looks nice. The best part is the location, of which there are so many great restaurants around, and a No Frills next door where you can stock up on room supplies. The only thing I could offer for improvement is maybe the addition of some revolving or automatic doors at the front when a lot of luggage is being brought in.

Service was excellent. Friendly and helpful staff. My room was good. However, the bathroom looked like it belonged in a 3 star hotel. Wallpaper peeling off, stains on the walls. The bed was suuuuuuuper comfy. One of the best hotel beds I’ve ever slept on. In room safe was big - can hold a laptop. Walls are paper thin. I could hear guests in their rooms across the hall. Wifi was excellent. Restaurant was great. Walking distance to Union station, CN tower and Scotiabank arena. There is a pub, restaurant and corner store on the same street.

My husband and I came to Toronto to see a show and chose the Novotel to stay at because of the location close to Union Station. We showed up early with luggage and requested if we could leave the luggage stored until our check-in time. They advised it was no problem at all. They also checked to see if any rooms were ready and to our surprise they were able to book us into our room right away. The room was clean and did not have that musty smell as some hotel rooms do. There was a personalized message on the TV screen. After our matinee show, we headed back to the hotel and were greeted upon entry. We relaxed in our hotel room and with the view out of our window to some great restaurants we chose The Keg to eat at which was right across the street and we did not need to wear our coats. After supper, we went for a dip in the pool and relaxed in the hot tub. We took a tour of the gym, which was well equipped, and each washroom had a sauna. The bed and pillows were very comfortable and we both slept right through the night. The street is not long and there is not a lot of traffic so there was not any traffic noise that we noticed. We paid the extra when we booked for the breakfast buffet. Best choice ever! There were so many options to choose from. From scrambled eggs to smoothies from sausage and bacon to fruit and yogurt from toast and pastries to cold cuts and cheese. And if there was something that you wanted, that wasn’t there, the kitchen was willing to accommodate. And the pot of coffee they leave on your table was awesome. We will definitely be staying at this hotel the next time we are in Toronto.

Great Location, friendly staff in the the lobby and good breakfast and coffee, great cleaning staff. Rooms were mostly clean besides a couple of towels with suspicious stains that I discarded. Beds were comfortable and clean but pillows were too thick for my liking but that’s a personal preference. I think the rooms are starting to show some age but overall for the price and location I would come back.

I had a wonderful stay at the Novotel in Toronto. The quality of service was excellent from start to finish, and the staff made me feel genuinely welcome throughout my stay. Everyone was professional, friendly, and always ready to help with a smile. The hotel’s location is also a major advantage. Being connected to the mall and situated right in downtown Toronto makes it incredibly convenient for shopping, dining, and exploring the city. Everything you need is within easy reach. I would definitely stay here again and highly recommend this hotel to anyone visiting Toronto.

We spent two nights in a king room that was very spacious and very clean! Sheets and towels were very good, bed was comfortable and the TV was huge. Buffet breakfast was included and quite good. Usually would not hit the buffet two mornings in a row but we did here.

Went here for the Valentine's Day comedy show. It did not disappoint. Got the big onion rings and they were delicious. We were lucky enough to get room 826 which is less than 50 feet from the swimming pool. Rooms were spotless, the bed was big and comfortable and the bathroom was neat. Didn't really care for the rainfall shower head, but the attachment that squirts water had enough pressure to get me clean. Overall 5/5. Would love to visit again.