Last Spring, I explored booking a sizable corporate group through their sales office. As someone who works in Toronto's hotel industry and understands exactly how hotel sales operations function the red flags were immediate. My interactions with Mr. Benn and his assistant Rose made it clear this was not a team operating with structure, accountability, or strategic foresight. The approach felt reactive, loosely organized, and overly reliant on pressure tactics instead of value-driven selling. That’s not how sustainable corporate relationships are built. For a property flying the Hyatt flag, I expected adherence to brand standards and a baseline level of professionalism. Instead, the sales culture came across as fragmented and dated, a reflection of the property itself. Corporate event planning is a small, interconnected industry. Experienced planners can quickly assess whether a sales office is capable of executing at scale. Based on what I observed, I chose to take my business elsewhere and I would strongly advise others who understand how this side of the industry works to think carefully before engaging.

Hospitality personnel were phenomenal. Rooms were a little dated but still awesome, clean and comfortable. Convenient location. Shoppers 24/7 and Dollarama near by for any travel needs. Do not skip out on ordering thier room service pizza, seriously. There are many parking garages steps away from the hotel $20/24h, $5/30min. Parking at the hotel garage is $40 but they offer a $20 parking coupon upon check-in. Just call ahead to be certain. Just pointing that out for anyone with a physical impairment. I was expecting it to be really upscale, but it was more casual. I was not disappointed and I have no complaints. I felt that the price was very reasonable I paid $250/night (2 queen beds, room 1523) and I would probably visit again in the future.

This hotel is in a great location, within easy walking distance to restaurants and entertainment. We used the underground parking, which was $40 with in-and-out privileges. While convenient, I definitely miss the days when parking was included in the stay! The staff were very pleasant. Akshat checked us in and was especially helpful, letting us know to reach out if we needed anything. The front desk mentioned that our room was in one of the newly renovated sections, and it was indeed very clean and modern. That said, the room was smaller than an average hotel room. We booked a corner room expecting a bit more space, but it was actually quite small, so I wouldn’t recommend paying extra for that upgrade. The bathroom was also very compact. We were surprised to find a bathtub instead of a stand-up shower in a newly renovated room. The sink was tiny with very limited counter space for toiletries. Overall, the price was reasonable, and the lobby and common areas were clean and welcoming. A good place to stay for the location and value.

Nice comfortable hotel in a great location. Clean and tidy adequate room. Coffee machine and fridge in the room. Everything we needed for our stay. We only stayed one night but I will definitely be coming back. Thank you to Alan at the front desk for a warm and friendly welcome

Centered downtown, this hotel is a great find. While it’s not connected to “the path”, there is a close connect point within about a block. The rooms are clean, reception is extremely friendly and helpful, and service both at the bar and breakfast are great. Chef Ilancheri checked on me during each meal to ensure things were prepared well. His attention to detail with allergies created trust and kept me coming back. The bar space is great. Inviting and calm. Breakfast did not offer buffet during my stay but the staff was attentive, polite, and quick. I’d recommend this hotel to anyone visiting the city for work or leisure.

The Hyatt Regency Toronto is well located, clean, and many staff members were professional and courteous. Unfortunately, several preventable issues significantly impacted our stay and did not meet expectations for a Hyatt property. Transportation arranged through the concierge did not match what was booked. We paid for a 14-passenger Sprinter, yet a smaller, unclean vehicle arrived both ways, creating unsafe and uncomfortable seating conditions. We were advised at booking that the hotel had a pool, which influenced our decision to stay here, but upon arrival learned it was closed for the season. This was very disappointing for our children and could have been avoided with clearer disclosure. Our room also experienced plumbing issues that were reported but not addressed promptly, leading to an overflow. There were additional concerns with room door functionality and extremely tight underground parking with no warning for larger vehicles.(Causing damage) Overall, while the hotel has many positives, better communication, maintenance response, and guest guidance are needed to meet Hyatt standards. I hope management takes this feedback seriously and improves the guest experience.

Stayed here in the summer for fan Expo. Great location, close to everything downtown, the restaurant was really nice and had a Starbucks located inside for a quick grab and go breakfast spot. Rooms were clean and nice. The parking was convenient cause it was actually in the building. Easy to navigate hotel lobby and parking garage

As some other reviewers mentioned, while the design of the rooms is slightly outdated, the friendliness, service, and general quality of the hotel are superb. Gwen, the staff working the front desk when I checked in, was particularly helpful and warm—he bumped me up to a higher room to avoid street traffic noise! Theres a big banner in the lobby promoting their renovations soon, so hopefully the looks of the hotel will soon match the very high quality of hospitality they have. I look forward to staying here again!

The location was right in the middle of downtown which was great because a lot of what we wanted to do was 30 min or less in walking distance. The breakfast buffet wasn’t great for the price but the dinner options were pretty good and fresh! Housekeeping was always friendly and made sure we had what we need + were quick when servicing our room each day.

I did not have a great experience staying here. Stayed on award nights that I had earned, but the hotel split it up into FIVE different stays, requiring a physical checkout and checkin every day at the counter. A huge waste of time each day. On top of that, they lost my reservation for one of those days. I was at the counter for 30 minutes and was late for my brunch plans resolving this. The hotel provided nothing for the inconvenience. The “Director of Operations” sent me a “personal email” to ask for my feedback, but did not acknowledge my reply to the email. I also asked the front desk for an email to contact and was also ignored. The rooms, pool, and hotel are in general dated as well. Based on my experience, I would not come back again even on an award night.