The Intercontinental is my go-to hotel in Toronto. The service upon check in to check out is top notch. David is one of the best people you can have to take care of you at check-in; he gives you many tips, ideas for experiences, and even shares his own experiences (you can't get better). Even more important- when you come back, he greets you with the same welcoming smile. I truly appreciate him (cheers!). Onto the rooms: absolutely fabulous: they are clean, the beds and pillows are very comfortable, there is space to work if you have to (with hi-speed wifi), and chairs for relaxation. Also, the windows are floor to ceiling and views tend to be nice because of the location (near everything). Additionally, the hotel has Club offerings, gym, spa, restaurant, and room service - while I haven't used these services when I have the time in future visits, I will. I highly recommend considering (and booking) the Intercontinental.

We had a fantastic stay here. The rooms were great and clean, the views were great and the amenities were high quality. Standout was the employee who checked us in, Paul. He was a great ambassador of the city for our first experience in Toronto. He was congenial and had great suggestions for food, which we took him up on. Perfect hotel to stay at for a Blue Jays game too! Would definitely come back!

First time in Toronto for a birthday trip, excellent choice choosing Intercontinental. Staff were VERY professional, kind and friendly which made us as tourists, have a very smooth trip. They recommended some amazing food options nearby (as the restaurant attached service was no where near our expectations). We were out exploring the city and came back to our room surprised with some amazing birthday desserts which made our night!! Hotel room even included some beauty supplies which was extremely useful. Definitely recommend this place and will be returning!

A huge shout out to Ayo and Manager David, came here for a birthday celebration and they made the experience fantastic. They upgraded us to the top floor with a great view of the city and even sent up a little happy birthday desert to the room. Had such great service and the breakfast buffet is a 10/10. Will definitely be staying here again!

My family and I stayed here back in September. Great location! The room was clean and the bathroom was well-stocked. Intercontinental Toronto is using one of my favourite scents and it was a pleasant surprise. Also, the bathroom has an actual door. None of that glass sliding door business many hotels are doing nowadays. The staff are super friendly and professional. Kudos to Ardiz for making our stay extra special. Will definitely be staying here again!

I recently had the pleasure of visiting InterContinental Toronto Centre, and I can confidently say it was an outstanding experience from start to finish. The location is absolutely perfect—right in the heart of downtown, with easy access to major attractions, dining, and entertainment. From the moment I walked in, the ambiance felt elegant yet welcoming, and the staff greeted me with genuine warmth and professionalism. The rooms are beautifully designed, exceptionally clean, and very comfortable, with plush bedding and thoughtful amenities that make you feel truly cared for. I especially appreciated the quiet atmosphere despite being in such a vibrant area—it allowed for restful sleep and relaxation. The facilities, including the fitness center and pool, were well-maintained and added to the overall sense of luxury. What really stood out was the level of service. Every team member I interacted with was attentive, courteous, and eager to help, creating a personalized and memorable stay. Whether you’re visiting Toronto for business or leisure, this hotel delivers a perfect blend of comfort, convenience, and sophistication. I would gladly return and highly recommend it to anyone looking for a premium stay in the city.

Zara at the front desk was incredible. She said she was still in early training but I would have had no idea because of how professionally she handled the check in. Incredibly helpful, very informative, and assisted me in room selection since I'm new to the hotel. Fantastic first impression to the hotel. The room was also lovely and spacious, clean. Not much more I could ask for. Thanks Zara!

My husband and I booked in for a luxurious staycation for my birthday. Everything was very beautiful and the experience was very smooth. Ardiz at reception was lovely and went the extra mile for my birthday, including a room upgrade with a stunning view of the CN Tower and the lake! Also loved the pool. Would absolutely recommend for a peaceful stay!

I had the pleasure of booking this property on February 14 for a wonderful one-night stay, as my kids were thrilled to watch the auto show. We had a dinner reservation at Azure and absolutely loved it. The food was incredibly fresh and delicious. But what truly made our experience stand out was the exceptional service from the staff, especially Rhodena who made us feel truly welcome. We were fortunate to have the best server, who was very kind, courteous, and friendly. Thank you.

This is a really good Intercontinental Hotel! While its rooms are due for a hard renovation (they’re not bad, just a little worn and not the most comfortable mattresses), they really shine with great service. Fernando in the Club Lounge was especially great, making sure that every desire and question I had was fully satisfied. He went above and beyond to make sure that I was comfortable at every chance he could. When I asked for anything, he took diligent notes and then would have me go relax in the lounge or my room while him and other staff attended to my needs and brought things directly to me. He is the kind of service employee that should be training others as his service was nothing short of impeccable. I genuinely look forward to returning to this property because of him and the other staff.