Great staff very helpful. The staff at the lounge bar were lovely. At the thirty bar on Tuesday 11th we were served by Darryl who was engaging and had a great sense of humour. I can recommend the beef sliders. The service the next two day were average (Darryl wasn’t there). I had the Chicken Karage although tasty, the quantity was not the same as pictured and the pickled cabbage was lack lustre. My friend really enjoyed the Baja Shrimp Tacos though. All in all I would stay at this Hotel again ?

We had a long layover in Toronto so stayed here for one night. They allowed us to have a late checkout for no additional fee (1pm). The bed and pillows were very comfortable (which takes a lot for me to say) and we even had 2 sets of pillows to choose from (soft and firm). Our room was very clean (the messy bed/pillows in the pic is our fault) and had a small window with a nice view of the city. The closet space was plenty big and also had a few small drawers. The bathroom was small but nice and had enough counter and storage space. There was a full size ironing board and a hairdryer. Soap, shampoo and body wash are included and nice quality (Dove). The carpet in the hallway was obviously older/worn but otherwise everything we saw was nice and updated. I’m not sure why the overall reviews aren’t better as this was a really lovely place to stay especially for an overnight layover. There are coffee shops and lots of restaurants within a short walk. There’s also a bar/restaurant and daily happy hour though we didn’t get to check either of these out. We would definitely stay here again if we’re ever back in the area.

This hotel is located basically in the heart of the city. With close access to the Gay Village, Dundas Square, Eaton Centre, Nathan Phillip Square and all major hospitals. First time staying here just as a night out and it was fairly busy. Although efficient, I do think it would have been nice to have more people working the desk considering the lineups. Super helpful having the security guard (really nice man working yesterday) manning the elevators to organize the lines. It gets very congested in the elevator waiting area. The room itself was clean, bed was comfy, channels available on the TV were nice, dove products in the bathroom along with toothbrush, shaving supplies in case you needed it. If you're a member, they will put complimentary water bottles in your room for you. We were on the 19th floor (there are 23) but wished we were on a lower floor just to avoid the elevators. We asked for a late checkout 12PM (member benefit but subject to availability) which we were graciously granted but at around 10:30 one of the housekeepers came by knocking loudly and attempted to enter They said they thought we had checked out and apologized. I was a little annoyed because we wanted to get a bit more sleep. Which is why we asked for a late checkout. Overall, I think the price is reasonable for the location and quality. Would probably choose a different hotel next time.

Stayed for 2 nights, room was spotless and up to date very nice. Staff were all absolutely fantastic. We parked our car and used ttc transit all just steps from the motel. Everything just a few minutes away. Thankyou for a pleasant stay. Would definitely stay again!!!

We had a great stay! People at the check-in were friendly and helpful. Our room attendant Paulette was lovely and took great care of our room. The thing I appreciated most was when I called the front desk and asked if they could remove the scented soaps from the bathroom as I'm allergic and they sent 2 people immediately to take them. Would definitely stay here again.

I had a very disappointing experience during my 3-night stay at this hotel with my family. From the beginning, the air conditioning in our room did not work properly. It would automatically slow down and stop cooling effectively, making the room uncomfortable, especially during the night. The most concerning issue was finding a cockroach in our room. When I immediately reported it to the front desk, the staff apologized and moved us to another room. While I appreciated the room change, I was surprised that the response was limited to a simple "sorry" given the seriousness of the situation. As a family traveling with children, finding a cockroach in a hotel room raised serious concerns about cleanliness and hygiene. After the room change, I continued to express my concerns and had to complain more than once before the hotel finally acknowledged the impact of the incident and refunded the cost of one night's stay. Although the room was changed and a one-night refund was eventually provided, it did not make up for the discomfort, inconvenience, and concerns for my family's well-being during our stay. For a hotel that should prioritize guest comfort and cleanliness, this experience fell far below expectations. Based on my experience, I would not recommend staying here and will not be returning in the future.

My recent stay at the Holiday Inn Toronto Downtown Centre was an absolute nightmare that resulted in physical injury and hundreds of dollars in property damage. ?During our stay, my travel partner woke up with a severe, highly inflamed, and clustered red rash across their legs, feet, and hands. The distinct pattern was unmistakable: a severe bed bug infestation from the room's mattress. Because bed bug bites have a biological latency period, the full severity of the clusters didn't completely flare up until the morning of our check-out, at which point we immediately brought the physical evidence to management. ?We spoke directly with Brendan Jayawardene, the Director of Front Office & Guest Services. Upon reviewing the extensive bites on my partner's skin, Mr. Jayawardene acknowledged the severity of the issue, apologized, and gave us a binding verbal commitment that the hotel would issue a full 100% refund for our 3-night stay, instructing us to finalize it through Agoda. ?However, the moment we left the property, management completely backed out of their promise. Instead of honoring their director's verbal contract, they covertly fought our claim behind the scenes and tried to pass off a deficient, insulting "one-night partial refund" through Agoda support, falsely claiming we didn't report it early enough. ?The financial and physical toll of this hotel’s negligence has been massive. To ensure we didn’t track vectors into our vehicle or home, we were forced to throw away expensive hard-cased luggage on the road, spend hours decontaminating our car, and permanently ruin high-end delicate clothing items in commercial laundromat high-heat dryers. ?A full formal complaint will be submitted to Toronto Public Health via 311 to mandate an official health and property standards inspection of this building. If you value your health, your clothes, and your wallet, stay far away from this location. Management is dishonest and will back out of their word the second you walk out the front door.

We had a wonderful stay at Holiday Inn Toronto Downtown Centre. The hotel was very clean, comfortable, and honestly much better than we expected for a 3-star hotel. The rooms and common areas were well maintained, and everything felt fresh and welcoming. The location is excellent and made it very easy for us to get around Toronto and visit different attractions. The staff were also very friendly and helpful throughout our stay, which made the experience even better. Overall, we were very happy with our stay and would definitely recommend this hotel to anyone visiting Toronto looking for a clean, comfortable, and conveniently located place to stay.

Great staycation during the first week of March. Professional and friendly staff! Room was spacious and very clean. The pool temperature was warm and very comfortable. Hapy hour(s) at lobby bar was perfect of us before heading out to catch a show. Plenty of choice/options at the breakfast restaurant. Definitely a great place to stay and enjoy Toronto life. Highly recommend.

????? We stayed here last night and overall had a good experience. The hotel was clean, well kept, and had a nice atmosphere. Staff were pleasant and everything ran smoothly during our stay. The rooms are quite small and the hallways are very narrow, so it can feel a bit tight, especially if you have luggage. That would be my only real downside. On the positive side, the pool was very warm — honestly warmer than most hotels we’ve stayed at, which was a great bonus. For the price, it was definitely worth it. Overall, a solid stay and good value.