WARNING - Avoid at all costs This hotel is a 2 star masquerading as a 4 star with 4 star prices because of its prime location. I have given up staying here on continuing business trips, as it's been under heavy construction for months now with no end in sight. The hotel has only two elevators, neither of which are currently working. Due to a water leak (pipe burst) in November, both were shut down and major 'renovation' repairs to 'enhance your experience' began, and since then, only 1 of 2 elevators has been working. This alone is frustrating, but the sole working elevator frequently breaks down (today is an example, I just had to walk down and up 22 flights of stairs). No elevators working at all. Zero possibility of this working for those with accessibility needs. The front desk's excuse for this happening is that 'insurance is taking a long time to fix the elevators' and that 'someone keeping their door open might be causing the other one to stop working'. As a guest paying hundreds of dollars a night for a stay, this is unacceptable. I don't know if it's related to the aforementioned water pipe burst (which they are claiming is a 'renovation' rather than an accident), but the lobby has been completely torn apart; walls, floors, front desk reception - they are operating off of makeshift picnic tables while construction is ongoing. Today, the entire building reeked of rotten eggs. I don't think the hotel is offering discounted rates because of all this mess, nor are they (to my knowledge) informing guests in advance of the severe inconvenience they can expect upon arrival (including a not insignificant chance that no elevators will be working, forcing you and your luggage up the stairs). I would avoid until you have ensured that the ongoing elevator problems have been resolved and the ongoing construction (the lobby currently looks like a bomb went off) has been completed. That said, the advertising practices the property is engaging in with regards to accepting reservations is misleading at best, and to me it's quite problematic given the circumstances. I would avoid if you can find a property in the area at a comparable price. It is certainly not what's advertised.

We stayed at this amazing hotel this past summer for 3 days. We were unsure due to our the mixed reviews, but I’m glad we stayed! It was so easy to keep busy in this area. The staff here were so friendly and helpful. They had no problem taking the time to talk to us and hear about our days adventures. Comfy beds, fairly clean rooms, a great atmosphere, plus an amazing view. Overall this place was a 10/10

Our experience here was not good. The rooms were not clean, bathroom was gross, and the refrigerator had an odor. This is definitely not a 4 star hotel. Our fire alarm went off in the night and they had to come remove the alarm leaving us without an alarm in the room for 2 day. I would not recommend this place.

The location of the hotel is amazing, I felt safe walking around alone at 11pm and using my phone. The staff was phenomenal, the GM was so sweet. I was celebrating my birthday and they put a little treat in my room. The view from my room was amazing too! I could see the CN Tower from there. I had a wonderful time. ?

DO NOT STAY AT THIS HOTEL!!!!!!!! If I could give minus 10 I would. You'll see many negative reviews about the cleanliness and staff, believe me they are ALL true. They hotel STOLEN my room deposit, and told me it was refunded, refusing to look into this. I shared bank statements, proof of funds leaving my account but there was excuse after excuse. I have been back and fourth with the hotel for the last month being passed from person to person with no help. They've continually LIED to me about speaking with their 'accounts team' but its just delay tactics, and I still have no refund. I've now been completely dismissed and still do not have my money. They are THEIVES and are not interested in helping. I booked 2 room for my parent's and I, the rooms were dirty, the beds weren't clean, the windows and units had finger prints and marks all over them. The staff are completely and utterly useless. I would spend a little more and AVOID AVOID AVOID at all costs!! I never ever leave reviews but this situation was an absolute joke. You many be looking at this hotel as a good money saving option, but please do not be fooled. I just want to warn people what they're signing up to.

It's a little on the older side, so the rooms aren't in the best condition, but they are fully equipped. For the price and location, having a bachelor style apartment is awesome. It was a short work trip, but if you were there a little longer, the ability to wash and dry your clothes in suite is awesome. A kitchen with range, dishwasher and microwave is useful and cooking utensils are available by request. At the time of writing, there is no restaurant or bar as mentioned by the hotel, but they are renovating and putting their own in to replace the vacancy left by the previous restaurant. Friendly and accommodating staff at all hours through the day.

Unfortunately we had a very disappointing experience during our 4 night stay. The Executive View Suite we booked for 500CAD/night had a beautiful view, but the bedsheets and towels had stains, the bathroom sink was clogged, all the handles in the bathroom (shower, toilet, sink) were very flimsy, and the shower had spots of mold. The staff was friendly when we brought this to their attention and moved us to another room at a 10% discount. This second room seemed cleaner, however the bed was uncomfortable, and we did find a hair in a bowl in the kitchen cupboard. In both rooms, the doors were squeaky and only closing by pulling/pushing very hard. Sound isolation was also quite poor, both inside the building with noise from other rooms, and the city noise through the windows. Neither of the rooms had black-out curtains which meant close to daylight brightness in the bedroom after the sun comes up. The TVs in the rooms are supposed to have chromecast so you can cast streaming services on the TV, which is a nice feature, but it unfortunately did not work. This wasn't a big deal, but the way it was handled by the staff was not very professional or honest - there is an HDMI device that needs to be plugged into the TV for chromecasting, and our room didn't have one in the living room. We mentioned this to guest service as soon as we noticed, and after 2 days of us asking about it and staff claiming somebody would install one in the living room asap, they just moved the device from the bedroom to the living room, which we could have done ourselves immediately when noticing (we didn't because of an anti-temper device). Overall, the hotel is nice on the surface and in a good location, but even the discounted 460CAD/night were honestly excessive and not warranted at all for the lacking quality and uncleanliness we experienced.

I had one or 2 issues which were resolved by the efficient and friendly staff. Note if you want cooking utensils you have to ask, and same for a kettle. They were very happy to keep our luggage in storage for our departure day. The location really makes this, and as a result we had a great stay in Toronto. I would certainly consider coming back to this hotel.

The rooms are simply decorated, but nice. We found the mattress a bit uncomfortable. We had a 1 bedroom suite, kitchenette is handy for someone staying for a week or more. Hotel service was friendly and helpful.

The location is very convenient — close to everything we needed during our stay in Toronto. But what impressed me the most was the honesty and integrity of the hotel staff. I accidentally left my gold jewelry in the room and only realized it at the airport, when it was already too late to return. I was really upset and thought I had lost them forever. But to my surprise, the hotel staff found the jewelry quickly and returned it to my friend. I was genuinely touched — it’s rare these days to come across such honest people. If I ever come back to Toronto, I will definitely stay at this hotel again. I often forget things when I travel, and now I know I can trust this place completely