This was my second time staying at Executive Hotel and I would definitely consider coming back. The location is perfect, a quieter street tucked into the financial district. Perfect walking distance to lots of nearby stores and transit stops. The staff were friendly and helpful. The suites offer a mini kitchen and fridge which is great for multiday stays. There is a small gym which can fit a few people. Unfortunately the spa is closed Monday and Tuesdays so we were unable to use this service. Overall, worth the stay!

Beware of bed bugs here! Do not book. There are plenty of other hotels in the area that actually take their cleaning seriously. After discovering the bites I called front desk to investigate and change rooms. They found nothing (because bed bugs hide) and said there weren’t any other rooms available. Luckily, I got a full refund and was able to find another hotel. The hotel staff were helpful and sympathetic but the bed bugs and cleanliness were unacceptable.

We had a wonderful stay. The suite was exceptionally clean, spacious, and very comfortable. It had everything we needed, including a fully equipped kitchen, a separate bedroom, a cozy living room, a walk-in closet, and even a washer and dryer, which made our stay much more convenient. The room was very quiet with excellent soundproofing, allowing us to relax and sleep peacefully. The location is perfect in downtown Toronto, close to restaurants, shops, and many attractions, making it easy to get around. The staff were very friendly, welcoming, and always helpful whenever we needed anything. Check-in and check-out were smooth and hassle-free. We would definitely stay here again and highly recommend it to anyone visiting Toronto.

Worse Than a Motel, Priced Like a Luxury Hotel !! Do not stay here. My experience at the Executive Hotel Cosmopolitan Toronto was an absolute nightmare from start to finish. For the premium price they charge, the level of service and quality is completely unacceptable. I have no idea how this place has a 4-star rating, unless they are using bots to post fake positive reviews. Here is why you should avoid this place: Dirty Rooms & OLD Towels: The room was dirty when I arrived. Even after housekeeping supposedly "cleaned" it, it was still disgusting. Dingy Balconies: The balcony was completely uninviting, covered in grime, and clearly hasn’t been maintained.A ggressive Hidden Fees: They nickel-and-dime you for absolutely everything. Expect an extra charge for every basic amenity. Dead Atmosphere: The bar and restaurant were completely closed during my stay. Useless Spa Hours: The spa jacuzzi is closed entirely on Mondays and Tuesdays. On the days it actually opens, it shuts down at a ridiculous 5:45 PM. Deposit Hostage Situation: After checking out, they held a massive deposit—double the amount I actually paid for the room—for another 3 to 4 days. This place is a total rip-off. Save your money and sanity and book somewhere else.

While the location is great and having a kitchen and laundry in suite might be nice, there is currently construction going on right outside the front doorstep of this hotel. The building across from it is completely gutted with junk abandoned inside of it so my view from the 15th floor was a creepy abandoned building. I could just see the tip of the CN tower off to the right. The room was not very clean in spots (mirrors smudged with handprints, couch not vacuumed) and just generally felt grubby. The flooring is nice but there are some older finishes that just make it all feel worn out. I could have lived with a lot of the above especially considering it was a work trip on someone else dime, but then I tried to go to sleep around 1130pm and...the construction crew started up working!! They had a loud obnoxious vehicle running down there directly below my balcony on street level from about 12 midnight until 3am. The windows did not block any of the sound and it was hands down the worst night I have ever had in a hotel. I got maybe 3 hours sleep in the end. I talked to the front desk staff about it the next morning and they only had excuses and no apologies at all - when they were charging $600+ per night!! No discounts, no nothing. Oh and the restaurant there is not open...and someone else I was there with for a work trip had ants in their bathroom. Would not recommend this hotel until they get their act together and the surrounding construction is over.

Had a quick, but amazing stay over the weekend. Room was clean, smelt nice, and had a great view on the CN tower. My only complaint is not having bedding in the room for the pull out bed. Called down and someone brought it right away so that made the experience a lot better!

WARNING - Avoid at all costs This hotel is a 2 star masquerading as a 4 star with 4 star prices because of its prime location. I have given up staying here on continuing business trips, as it's been under heavy construction for months now with no end in sight. The hotel has only two elevators, neither of which are currently working. Due to a water leak (pipe burst) in November, both were shut down and major 'renovation' repairs to 'enhance your experience' began, and since then, only 1 of 2 elevators has been working. This alone is frustrating, but the sole working elevator frequently breaks down (today is an example, I just had to walk down and up 22 flights of stairs). No elevators working at all. Zero possibility of this working for those with accessibility needs. The front desk's excuse for this happening is that 'insurance is taking a long time to fix the elevators' and that 'someone keeping their door open might be causing the other one to stop working'. As a guest paying hundreds of dollars a night for a stay, this is unacceptable. I don't know if it's related to the aforementioned water pipe burst (which they are claiming is a 'renovation' rather than an accident), but the lobby has been completely torn apart; walls, floors, front desk reception - they are operating off of makeshift picnic tables while construction is ongoing. Today, the entire building reeked of rotten eggs. I don't think the hotel is offering discounted rates because of all this mess, nor are they (to my knowledge) informing guests in advance of the severe inconvenience they can expect upon arrival (including a not insignificant chance that no elevators will be working, forcing you and your luggage up the stairs). I would avoid until you have ensured that the ongoing elevator problems have been resolved and the ongoing construction (the lobby currently looks like a bomb went off) has been completed. That said, the advertising practices the property is engaging in with regards to accepting reservations is misleading at best, and to me it's quite problematic given the circumstances. I would avoid if you can find a property in the area at a comparable price. It is certainly not what's advertised.

We stayed at this amazing hotel this past summer for 3 days. We were unsure due to our the mixed reviews, but I’m glad we stayed! It was so easy to keep busy in this area. The staff here were so friendly and helpful. They had no problem taking the time to talk to us and hear about our days adventures. Comfy beds, fairly clean rooms, a great atmosphere, plus an amazing view. Overall this place was a 10/10

Our experience here was not good. The rooms were not clean, bathroom was gross, and the refrigerator had an odor. This is definitely not a 4 star hotel. Our fire alarm went off in the night and they had to come remove the alarm leaving us without an alarm in the room for 2 day. I would not recommend this place.

The location of the hotel is amazing, I felt safe walking around alone at 11pm and using my phone. The staff was phenomenal, the GM was so sweet. I was celebrating my birthday and they put a little treat in my room. The view from my room was amazing too! I could see the CN Tower from there. I had a wonderful time. ?