Stayed one night as our flight from Portugal to Toronto came in late. Front desk staff were friendly and efficient. Room was older, could use updating. Breakfast was included and it was buffet style with hot and cold options. Very good. Restaurant staff were friendly and accommodating.

The Chelsea Hotel is a wonderful hotel with excellent rooms, and is situated in a spectacular location downtown. It is in very close proximity to Sankofa square at Yonge and Dundas, and the Eaton Centre shopping mall. The only critique I can make is that the bathroom door lock wasn’t working properly, though it wasn’t a major issue in my opinion. Highly recommended this hotel for its amazing views and its easy access to shops, business, and restaurants in the area.

Stayed for one night on Family Day Weekend with my kids and they had a blast! From the pool to the playplace to the lounge all of their new amenities are great. We also opted in for the add-ons of a pizza making class and their Tea Time Princess Breakfast - both were so much fun. Would recommend!

The best part about the Chelsea is it's prime location in downtown. Service is consistently good and friendly. The rooms, however, have dropped in quality pretty significantly. On our latest visit, the bathroom was not well cleaned (hair and mold left in the shower), the bed was not peoperly made (sheets not fully on the bed), and the room showed pretty significant wear. Given the price point, it was a disappointing experience.

The hotel was easy find to get to. The parking access can be a little tight for trucks but we got in there fine with our F150. We spent the weekend watching a Jays game, shopping at the Eaton Center, and checking out the ROM. All of which were within walking distance even with kids. Our rooms were comfortable clean and quiet- no complaints at all. We were able to just see the CN Tower from our balcony which was nice. We only spent the night so we didnt get a chance to see much else of what the hotel had to offer. Check in and check out were pretty quick and efficient. I would definitely bring the family back for our next overnight in town.

Our stay at the Chelsea was arguably the best amongst all of the hotels we've been to. That's a big number. We wish to give all of the staff and owners of this splendid place of accommodation. Accommodation is an understatement in this case. They are extraordinarily attentive to their guests needs. Special thanks to Anthony,,Emrecan, Mohammed and Givan and all of the others that made this stay for our Son's heart surgery a most pleasant experience. We very highly recommend this perfect Hotel.

This is our favorite hotel when we visit Toronto. It is a couple of blocks away from the Eatons center, it is it n the heart of downtown Toronto. We have been staying here for 12 years now and we have seen some big changes. The hotel is ondergoing renovations and the parts that have been done look very nice and modern. There is an adult only pool on the 25th floor. My daughter loves the kids playroom. It just finished being renovated and it looks amazing. They have movie night on Friday and on Saturday they have different animals that they bring out letting the children touch or pet. There is a family pool, hot tub and a waterslide located beside the playroom. The waterslide is a good size and part of it goes outside the hotel. I would highly recommend this hotel if you need a place to stay downtown. It is clean, modern, affordable and convenient.

I was here with a friend to celebrate my recent engagement and our friendship of about 10 years. We arrived by 3pm to check in, the line looked daunting to check in but moved steadily. We were checked in then given directions to our room. Upon booking, it was mentioned we would be celebrating and if the hotel could make it a little *extra* special. Unfortunately that did not happen. We were pleased with the room and the accommodation; however, our view was of construction as the hotel is quite central in Toronto. The location is great close to shops, restaurants, stores, lounges, clubs and transit. We had booked a treatment at Elmwood spa, which was minutes walk. The room was clean, the bed was comfy, there were robes provided in the room. A mini fridge and espresso machine as well as 2 bottles of water. The hotel has fitness center, a pool for family and pool for adults only. During our visit the pool for family and children was under renovation so the adults only pool was used for everyone. In this area, there is lovely views of toronto, change rooms, hot tub and pool. We enjoyed this area but had wished for it to be adults only as that was a reason we had booked here. The staff was polite and helpful with any questions on our room, services, and surrounding area. Our stay was extended once we spoke with reception and requested such.

We were on the 14 floor and we were facing other buildings, so we couldn't get a good view, the beds were comfortable, the food was good, they were always respectful, the pool was always crowded but I had a really good time. They even had a children section, there were bunnies and games for children on the same floor with the pool, and there are workers as supervisors. The tv had great shows on air. And there was a Chinese market like 3 minutes away I went to when I wanted to get a snack.

Great location and within walking distance of a lot of different attractions. It is equidistant between the CN tower near the harbourfront, and then the ROM further north. The staff were friendly and our maid was very nice, always ensuring we had water refills even if we didn't need the room making up. Rooms were disappointing, the air con didn't work and so even in winter the rooms were too hot, the room was noisy with a mechanical sound all night (not the Aircon unit) which meant it was difficult to sleep. Ear plugs fully recommended. Our room had usb chargers through the lamps which was a good addition and meant we didn't need adapter plugs.