Overall a good experience for a corporate booking at the SPH. Only constructive feedback I’d share is that the 7th floor media room I believe was advertised to have a lot of natural light, though, given the room positioning and the way our round table was setup, not a lot of light came into the room. A lot of it was covered with heavy blind covers and the furniture set / use of space was not the greatest. The food selection was quite good, especially the power bowls we chose for our catered lunch, but the snack selection was mostly sweets but was not a deal breaker. Everyone seemed happy with their rooms and the service/preparation/and communications were all extremely smooth leading up to our visit. Thanks!

My expectations were really high after reading all the reviews, but overall I'd rate my experience of staying here for 6 nights for work a 3.5. What's good: Comfortable, spacious rooms, location with street car (tram) stop right outside. Beds are comfortable and rooms are individually heated which is helpful in winter. The cleaning was decent, some dust on ledges. What wasn't so good: the restaurant. It's acting like it's completely independent of the hotel and doesn't prioritise guests at all. Breakfast is not included and it's in no way a 'normal' hotel breakfast. It is overpriced and pretentious (see photo of menu), with no options for someone who just wants a simple breakfast before a day's work. There are hardly any vegetarian options, and nothing vegan. Everything is unnecessarily complicated. Just do a 25 or 20 dollar breakfast buffet on week days at least and you'd make way more from hotel guests and it would be easier for your staff. As it was, I had to get breakfast out almost every day. So inconvenient. There is also no room service from the restaurant, which business travellers appreciate. I didn't eat any other meals here either. I didn't have a great check in experience, the member of staff was from a sister hotel because it was the staff party so I can't rate him badly but it meant he gave me the wrong card holder with QR info about a different hotel and the wrong WiFi information. Rest of staff were fine but I can't say I had the great experience of other guests.

Our stay at the Sutton Place had been amazing, we will definitely come back whenever we need to stay in Toronto. The location is great, within walking distance to everything. Room is nice with quality furnishings, and toiletries offered are L'Occitaine. Gym is also good for hotel a gym. Best of all is the service! I just casually mentioned it was my bday, and after dinner I came back to complimentary dessert with a card in my room.

We just spent a night at this fabulous hotel. I took a chance on this hotel through a travel discount website and I am so glad that I did! Pleasantly surprised with how well appointed the rooms were. Nice high ceilings, well appointed fixtures and decor, service and professionalism top notch from their fron desk to their valet staff! Beautiful high end toiletries, loofah pads and all the small details taken care of to really make you feel very welcomed and invited. I will certainly be staying here again for my future trips to Toronto!

Sublimely Sutton! This is going to be my go to hotel when I stay in Toronto. From the moment I arrived and through the time I had to bid farewell the stay here exceeded my expectation. The room was spacious, clean and with a comfortable bed where I slept like a baby. It was fantastic place to work remotely as I was able to go to some fabulous restaurants and explore the city very easily at night as the tram stops right outside of the hotel. Special thanks to D’Andre, Jerwin, and the rest of the team for being some friendly, welcoming, professional and always being so wonderful. It was hard to leave, but I look forward to returning back again next year. If you’re debating whether to stay here or not…I’ll make it easy for you. Stay here!!!

We had a great experience at this hotel. It’s in the perfect location and we loved that you can walk anywhere from here. The room was perfect from the nice toiletries to the bathrobes, and the nespresso machine in the room. This hotel is clean and well maintained. The only thing I would recommend is a professional cleaning of the carpets in the rooms to remove stains. We also had breakfast at the downstairs restaurant. The coffee was actually really good and the food was delicious. The evening before we were looking for Asian food recommendations and the restaurant manager kindly recommended some really good places that we tried out. We were super impressed by all the staff. They are professional, super friendly and accommodating and don’t have a snobby attitude that you would find at some higher end hotels. The staff and their amazing service and personalities shine through. We had a great stay and wish we booked longer.

I stayed at Sutton Place Hotel in Toronto and honestly, for the very high price they charge, the experience was disappointing. If it were a budget hotel I wouldn’t mind, but at this rate the issues are unacceptable. - I requested a different room layout months in advance multiple times, this wasn’t actioned and management were totally nonplussed when I asked about this. - Massive desk in the room but no mirror above/on it, so it couldn’t be used as a vanity. - The magnifying mirror in the bathroom was positioned ridiculously low. - No bottled water provided in the room — after a long day of travel, that’s the bare minimum. - No kettle or tea-making facilities, which is shocking at this price point. - No hooks anywhere, despite loads of empty wall space. - Large TV was hanging ominously forwards off the wall. I complained, but nothing was fixed. - Every day we received different towels. Some days one flannel, some days two, some days none at all. One day they left on dirty towel on the floor but took the rest, another they removed one of the unused robes from the bathroom? When I called to ask for some towels I was brought pillowcases. Totally bizarre. - The room wasn’t even vacuumed on arrival. - Ice machine on our floor didn’t work the whole stay, even after multiple complaints. - We came back at 12:30pm and the keycard scanner on the main door didn’t work at all. If someone hadn’t heard me knocking, I’d have been locked outside in the middle of the night.

We had such a wonderful stay at the Sutton Place Toronto. The location is fantastic, the rooms are clean, modern and well appointed. And hospitality they go above and beyond. Sue checked us in and she was so lovely. She even sent up a birthday welcome surprise as we were in town to celebrate my birthday. It was unexpected and so kind. It really made us love the hotel even more. We will definitely stay again. Thanks so much!!

My wife complains that the mattress was not 'fully covered' and this hotel was a bit over our budget but it was great. I loved the location and the front desk staff were so great with my son who is turning six years old. They sent up an unexpected birthday arrangement for him that was anything but basic and just treated us really well. Little things like an empty fridge in the room, nice shampoo and soap in the bathroom make a difference for me.

We recently hosted a corporate evening event here, and the experience was exceptional from start to finish. The team was incredibly professional and accommodating, reaching out in advance, arranging a tasting, and ensuring every detail was aligned with our expectations. On the day of the event, everything was flawlessly executed. The space was beautifully set up, the service was attentive without being intrusive, and every aspect was ready ahead of time. My entire team had a wonderful evening and genuinely enjoyed themselves. The food was truly outstanding—an impressive variety of flavors and textures that worked perfectly together. Many of our guests commented on the quality and creativity of the dishes. What stood out most was the level of care and coordination the staff put into making sure everything ran smoothly. It felt like they were fully invested in making our event a success. I wouldn’t hesitate to recommend this venue for any professional gathering or special occasion. I am already looking forward to planning our next event here.