My stay started off on a positive note. Check-in was smooth, and the customer service I received upon arrival was excellent. Unfortunately, the experience went downhill from there. Once I got into the shower, I noticed hair that wasn’t mine stuck to the shower wall, which immediately raised concerns about the cleanliness of the room. On another occasion, I went to the front desk to request additional bathroom towels. The gentleman I spoke with assured me they were on the way, but after waiting about an hour, I eventually accepted that they weren’t coming. Overall, the level of customer service was very inconsistent. While I appreciated the great experience at check-in, the cleanliness issue and lack of follow-through during the rest of my stay were disappointing. Based on my experience and Hilton rewards member, I wouldn’t recommend this location.

I was not 100% sure when I booked but very happy with the choice. room was spacious and clean. Bed and pillows are comfortable. bathroom counter is large for 2 people to put their stuff. shower is clean and good. it is not the newer style but I have no complaints. water pressure is good and temp is good.my only small complaint is sofa is not very comfortable.

An excellent hotel, whether you’re traveling for business or leisure. The rooms are modern, spotless, and extremely comfortable. The location is outstanding, right in the heart of the city, making it easy to explore everything nearby. What truly made my stay exceptional was the warm welcome and the professionalism of the entire staff. A special thank you to Enzo at the front desk, who went above and beyond to ensure my stay was enjoyable. His kindness, attentiveness, and dedication to guest satisfaction are truly commendable.

We recently chose to stay at the DoubleTree by Hilton Hotel Toronto Downtown, and we were extremely pleased with our experience. This hotel is an excellent option for anyone planning to explore the downtown area. The location is outstanding — within walking distance of major attractions such as the Eaton Centre, Queen’s Park, Old and New City Hall, Sankofa Square, the Distillery District, the CN Tower, the Financial District, and Harbourfront. Our room was clean, spacious, and noticeably larger than many other hotel rooms we’ve stayed in. The breakfast buffet was fresh, well prepared, and offered a great variety. We received exceptional service from Rahman in the buffet area — truly appreciated. The staff at this hotel is phenomenal. Not just the front desk — every staff member we encountered was friendly, welcoming, and very accommodating. My family and I thoroughly enjoyed our stay. We loved all the amenities, and the warm cookie at check?in was a thoughtful touch that made us feel instantly at home. Thank you for your outstanding hospitality. We look forward to returning.

This hotel is an excellent choice if you’re planning to stay in the Toronto downtown area. It is close in access to a couple of the subway stops and walkable to just about anywhere downtown. There is a short 20 minute walk to get to the CN Tower, the Aquarium, or the Blue Jays Stadium. Also, it’s a straight walk and easy access to Union Station if you want to catch a train further abroad. As with all Doubletree, hotels, cookies are always available as well as fresh fruit at the front desk. They have a great grab and go shop with ease of purchase. They have a limited selection of Starbucks coffee 24/7 at the grab and go as well. The restaurant on site was wonderful. They have a great bar and friendly staff. They were very accommodating to a peanut allergy that we have in our family. We felt very safe, eating anything on the menu there with the guidance of the wait staff. The rooms were a bit small but very comfortable with plenty of drawer storage and closet. Space for all of our items. They have handy hooks on the wall for jackets and umbrellas. The AC and heating systems worked great and the shower had fantastic water pressure. The beds were comfortable and fresh as well. Our room up on the 17th floor had a partial city view and there were blackout drapes on the window that we could close if we wanted a good solid night’s sleep.

My family's stayed at this hotel during May. The location was super convenient with a very short walk to the subway, a street car stop just on the corner, and pharmacies, a barber, and a a grocery store all in like 5 minutes walking distance. Our check in experience was phenomenal, super kind and polite staff at check-in. The cleaners were also very thorough in keeping our room clean and with fresh towels and really polite to talk to. The room itself was amazing. We had a suite with a king bed and a pullout couch. The couch was actually comfortable in couch form and our kid slept great on the bed. The king bed in the room was one of the best hotel beds my wife and I have slept on in a long time. A reasonable amount of wear in the mattress (minor middle hump as one would expect with any king mattress), with no major dips. The support for the mattress was pretty perfect. We slept great, very quiet hotel too.

Check in service ????? my apologies I do not recall name of gentleman that checked us in. Service and information was helpful and courteous! Restaurant at hotel and service ?????again my apologies servers and I believe manager was outstanding. Chicken pot pie and pasta was fantastic. SNACK MIX was incredible. Concierge Justin was outstanding. Front desk Ryan was outstanding. 10 star ???????????????????? for both of these amazing gentlemen. Let me tell you this hotel is very lucky to have them. Was an absolute pleasure to meet them. What is/was unique is these gentleman were genuinely kind, courteous, helpful, funny and attentive in a genuine manner. That made our stay so much more enjoyable. All hail Ben and Jerry’s! I hope that I have the pleasure of seeing all of these amazing people in the near future!

Love love love this hotel!! It's a home away from home. I feel so welcomed and comfortable when we stay here. The rooms are pretty good. But its the staff!! Henry is an outstanding human. Always making sure we have everything we need and are comfortable. Manager Tara is so sweet and always willing to help, and make sure our stay is everything we want. Jing the concerige always goes above and beyond to help me. The trainees that have been following Henery and Tara are learning from the best hospitality team. Doubletree Hilton should be incredibly proud to have staff like the front end at their hotel. They make our challenging visits of Childhood Cancer a nice ease.

Staff is phenomenal. Not just front desk staff. All staff! So attentive. I found the rooms nice but small. Not paying attention had me trip a couple of times, as floor 17 had lifted carpet you had to be aware of. Great location. The Hemisphere restaurant had outstanding food. We will definitely return!

I stayed at the DoubleTree by Hilton this past weekend with my friends, and I honestly had such a great experience that I felt I had to write a review. I’m a student and I normally don't go out of my way to write reviews, but this place really stood out. The service was amazing from start to finish. I’m normally a clean freak, and I was very impressed the rooms were spotless, comfortable, and beautifully designed. Everything felt well taken care of and relaxing. I had breakfast during my stay, and it was perfect. There were so many great options, and everything tasted fresh and well prepared. I also want to especially mention our server, Juned, who was absolutely wonderful and sweet. As students were are often overlooked and ignored but Juned made sure we were comfortable and were taken care of. His kindness and great service truly made the experience even better. Location was perfect too with many restaurants and activities nearby. Overall, this stay exceeded my expectations, and I’m really glad we chose to stay here. I would definitely recommend the DoubleTree by Hilton and would love to come back again.