I personally had a very good experience at the Holiday Inn Toronto Airport East while staying there as a tour leader with our group of 28 Mexican college students, 2 tour leaders, and 2 teachers. Victoria, our hotel contact, gave us excellent service and was always helpful, professional, and attentive to our group’s needs. I really appreciated how smoothly everything was organized, which made my work as a tour leader much easier. I also want to mention the shuttle drivers, who picked us up from the airport and dropped us off again. They were punctual, friendly, and very helpful with our group. Overall, I was very pleased with the hotel, the service, and the staff. I would gladly recommend this hotel for groups traveling through Toronto.

Easy to check in if you have a reservation, the staff were very friendly and accommodating. The layout was pretty standard, easy to move around in, and was quiet on the 3rd floor even with the window open (expect the occasional plane going overhead) Beds were comfortable, everything seemed clean, and the location being close to the airport was great, very convenient. I also appreciate the water conservation of reusing used towels. Had a nice stay for one night!

The hotel was very clean but I definitely recommend another hotel as coffee is not available until after 7. Coffee is provided in the room if you drink it black. The airport shuttle is under serviced and leads to delays. Luckily our flight was delayed but if your booking a flight out of Pearson there are better options.

We had booked a room in order to park our car while away. When we arrived we were informed that the parking lot was full and we would NOT be able to park there. We had to fine parking elsewhere. The room were in was nice, very quiet, and the bed was comfortable.

Since my flight got cancelled, I got a hotel voucher from the airline and I chose Holiday Inn because of the convenient distance to the airport. Upon arrival, the front desk/receptionist, Nadine was very knowledgeable and helpful. I felt welcomed and first impression of the service was 10 out of 10. She signed me up for the IHG one rewards card, and gave tips on how to collect points immediately that can be used towards a meal at the restaurant during my stay since I got in hungry.

Been here twice. Rooms are always clean and staff always available at the front desk. Beds are comfortable. Note that breakfast is at 7am which I do think is quite late for an airport hotel. Regardless, I would stay here again - given the affordability, quality of rooms and amenities.

Clean quiet hotel, room and spaces. Delicious meals, cosy restaurant with diner vibes. Comfortable stay for a layover or when a flight is cancelled at Pearson. Friendly Pleasant staff, helpful and accommodating to specific needs. Special shoutout to my favs Nadine and Dhavani, thank you ladies!

We will definitely stay here again for any travel out of the Pearson Airport in Toronto. Rooms were great and excellent service was provided by Vishal and Omar at the front desk. The shuttle service to and from the airport was very much appreciated. Our flight back to Toronto was delayed and it was not a problem parking our vehicle the extra day. Absolutely no worries! I can't say enough about how great the staff were to accommodate all of us for our family vacation. Finding the entrance to the hotel was a bit challenging, however, the service, rooms, parking for a week, and shuttle service were wonderful! We will stay here again.

Thank you so much to Nadine and Zaidi who really went above and beyond to help me check in earlier! I’d arrived on an early flight and hadn’t purchased the room correctly (through dayuse) beforehand. They were so helpful and helping me fix the mistake and getting me checked in and to my room as quickly as possible! Thanks so much both

I have stayed at many hotels over the past several years, and unfortunately this has been one of my most frustrating experiences. The rooms do not include microwaves, nor is there a common microwave available for guest use. As someone with food allergies who regularly travels with three children playing competitive hockey, I rely on being able to heat my own meals. When I inquired at the front desk, I was told a microwave could be provided for an additional $20 per day, which felt unreasonable. Our group was also disappointed by the lack of gathering space for the team. Despite being here with a large group for a hockey tournament, the hotel would only offer a meeting room at a cost of $400, and required us to use their catering service. There is no lobby or common area where parents can sit together, which is something most hotels are usually accommodating about after hours. The layout of the building is also inconvenient. The elevators are located at the back of the hotel, requiring a long walk to reach them and then another long walk from the elevator to our room on the second floor. Additionally, while I understand that airport hotels often deal with noise, the constant sound of planes overhead made it difficult to sleep. Overall, this hotel did not meet the needs of our group, and several of its policies and design choices made our stay more challenging than expected.