Avoid this hotel at all costs if you want to be able to use the room you reserved and paid for. Also if you value cleanliness and being able to use the bathroom in your room? Buckle up We booked a one night stay here last Friday. We arrived in Toronto mid day to meet up with friends and asked if we could check in to our room. It wasn't available so we said no problem and headed to the Blue Jays game. We returned to the hotel around 12 AM to be told our room STILL wasn't available and that it would be 15-20 minutes. We were given 3 drink vouchers (which at 12am we just wanted to shower and go to bed!) At 1245 AM (long after the projected 20 minutes and after another group finally got their room after waiting 1.5 hours) we finally got a room. And it was disgusting! Used bandaids on the carpet. The toilet would not flush. The sink was plugged. There wasn't even toilet paper in the bathroom! There was white powder on the bed skirt. We were FINALLY given another room at 1 AM (after a poor soul tried to plunge the toilet). 3 drink vouchers as sufficient compensation for not being allowed access to our room for HALF of the reservation is LAUGHABLE. Nearly offensive. What's worse is that we had to push for a new room and compensation! First the night manager said he couldn't, then offered $50, (at one point laughed at us), then told us to check in the morning. Again we had to push for fair compensation in the morning with the day manager! There were some issues with us using a third party but in the end the manager refunded us directly to the card, telling me that all along it was possible, they were simply unwilling. Absolutely disgusting practices to overbook a hotel and force tired travellers to wait hours in the early morning for a room they reserved and paid to have access to at check in time! Even worse is the lack of fair and reasonable accommodations and compensation when the hotel was clearly not providing the service that was paid for. All managers tried to get away with providing the bare minimum for a problem they caused.

I was in a state of mental doldrums when I walked in at 2Am at your doorstep asking you to confirm the reservation with Air Canada due to flight issues. The woman at the counter was very helpful! Thanks for the complimentary drink bcoz you couldn't accommodate me there, but you still made sure I'd have a room for the night, with a ride! Very heartwarming Indeed. I am as grateful for your service. Thank you so much!

We had to stay here because of a flight disruption, as WestJet booked this hotel for us. Overall, it’s a decent hotel. It’s clean and the service was good. The room had everything you need for a short stay, including a safe, a TV, and free WiFi. They also have an indoor swimming pool. There’s a diner inside the hotel that serves breakfast, lunch, and dinner. Most of the menu is made up of typical fast food and comfort food items, so if you’re looking for healthier or better dining options, you’ll probably have to go elsewhere. Overall, I’d recommend it for a short stay, but I probably wouldn’t choose it for a longer visit.

This is clearly an airport overnight hotel, the kind of place most people land only after a missed flight or an inconvenient connection. But for exactly that situation, the Holiday Inn Toronto Airport East could not have been better to us. We arrived late with a lot of bags, two kids, and the general chaos that comes with an unexpected overnight stop. The staff, top to bottom, were exceptionally kind, polite, and genuinely helpful. Omar, the evening manager, personally helped carry our bags down the hallway and made sure our rooms had cribs and pack-and-plays set up quickly. The morning staff was just as warm and accommodating. Whatever Holiday Inn is doing to train its team here, they are doing it right. A very grateful family after a rough travel night. The woman at the desk this morning was also exceptionally kind and helpful. Also, there’s a Perkins restaurant attached to the hotel, which is surprisingly decent. Thanks to the Holiday in staff.

I personally had a very good experience at the Holiday Inn Toronto Airport East while staying there as a tour leader with our group of 28 Mexican college students, 2 tour leaders, and 2 teachers. Victoria, our hotel contact, gave us excellent service and was always helpful, professional, and attentive to our group’s needs. I really appreciated how smoothly everything was organized, which made my work as a tour leader much easier. I also want to mention the shuttle drivers, who picked us up from the airport and dropped us off again. They were punctual, friendly, and very helpful with our group. Overall, I was very pleased with the hotel, the service, and the staff. I would gladly recommend this hotel for groups traveling through Toronto.

Easy to check in if you have a reservation, the staff were very friendly and accommodating. The layout was pretty standard, easy to move around in, and was quiet on the 3rd floor even with the window open (expect the occasional plane going overhead) Beds were comfortable, everything seemed clean, and the location being close to the airport was great, very convenient. I also appreciate the water conservation of reusing used towels. Had a nice stay for one night!

The hotel was very clean but I definitely recommend another hotel as coffee is not available until after 7. Coffee is provided in the room if you drink it black. The airport shuttle is under serviced and leads to delays. Luckily our flight was delayed but if your booking a flight out of Pearson there are better options.

We had booked a room in order to park our car while away. When we arrived we were informed that the parking lot was full and we would NOT be able to park there. We had to fine parking elsewhere. The room were in was nice, very quiet, and the bed was comfortable.

Since my flight got cancelled, I got a hotel voucher from the airline and I chose Holiday Inn because of the convenient distance to the airport. Upon arrival, the front desk/receptionist, Nadine was very knowledgeable and helpful. I felt welcomed and first impression of the service was 10 out of 10. She signed me up for the IHG one rewards card, and gave tips on how to collect points immediately that can be used towards a meal at the restaurant during my stay since I got in hungry.

Been here twice. Rooms are always clean and staff always available at the front desk. Beds are comfortable. Note that breakfast is at 7am which I do think is quite late for an airport hotel. Regardless, I would stay here again - given the affordability, quality of rooms and amenities.