Stayed here for Anime North 2026. Was a great experience. The staff were warm, polite and responsive. The room was very clean and the beds were quite comfortable. The design of the room was thoughtful as well. Everything went smoothly from check in to check out which gave us peace of mind for the weekend. The Congress Centre is accessible by a short bus ride or a 20 minute walk from here. I didn't use the other amenities or parking so I cannot comment on those, but I would happily stay here again given my experience.

I had a great experience at DoubleTree by Hilton thanks to the amazing service from the receptionist named Jou. She was very professional, welcoming, and helpful throughout my stay. She made the check-in process smooth and always had a positive attitude. Excellent customer service — thank you for making my stay even better!

My international guests had an absolute disaster of an experience at this hotel. The staff were rude, unprofessional, and showed none of the hospitality you would expect from a Hilton-affiliated property. One of the most frustrating issues was the payment policy. They would not allow the room to be paid for using a debit card, even if a credit card was available for the security deposit hold. That policy made no sense and created unnecessary stress. What made the situation even worse was how they handled checkout. We specifically requested a late checkout and clearly said we were willing to pay for it, but they refused. Instead, they called our guests and rudely told them to leave. In the end, we were forced to pay for an extra night simply because they would not extend the checkout by even 1.5 to 2 hours. I would strongly recommend avoiding this hotel. It does not reflect the service, professionalism, or values people associate with Hilton. Hilton should be much more careful about allowing franchise properties like this to operate under its name EDIT - Forgot to mention that we had 3 king bedrooms and a suite and we were only asking late checkout for the 2 king bedrooms.

This is a very nice hotel in a convenient location, especially for travelers, since it is close to the airport and surrounded by several good restaurants. The rooms are spacious, clean, and comfortable, and the beds made it easy to get a good night’s sleep after a long day. The pool area is a nice bonus and provides a relaxing place to unwind. However, the gym was a disappointment—it is outdated and clearly in need of a deep cleaning. Most of the equipment was dirty, and there were limited towels and cleaning supplies available for guests to use. The gym would really benefit from a full refresh with newer equipment and better maintenance. In the room, the towels were a little rough to the touch, which took away slightly from an otherwise comfortable experience. The front desk staff was helpful when needed, but they were not particularly warm or friendly. The warm cookies available at check in were delicious!Overall, this hotel has a lot going for it and could be excellent with a few improvements.

Best business hotel in the area! Close to the airport when you land. Front office is friendly and I've always had a great check in experience. And oh they have cookies!! Clean well appointed rooms! Do you remember i said best place to stay when traveling for work? In the morning you've got a starbucks in the lobby on your way out and a decent pub for a quick bite and a beer at the end of the day. Absolutely love it!! The service at the restaurant is amazing!! The ladies that run the bar are pleasant and a always a pleasure to chat with when youre trying to wrap up your day, eat and get a night cap. 10/10 highly recommend this place as an "all in one". P.S - I dont love starbucks and the food could better but as a package this place cannot be beat. I think the service I get here plays a huge role in why I wouldn't stay anywhere else.

Not worth 600$ for 2 nights. Only reason I’m giving a 2 star instead of a 1 is because the beds were very comfortable. No microwave in the room, also the fridge was turned off so we quickly put our food in there when we checked in then took off to our adventure and then all our food was bad because the fridge was plugged in but turned off. Very bizarre. The pool had scum alllll over the bottom, the fitness room was so muggy and humid with really nothing in it, needed a fan at least for some air flow. They rooms were small and mediocre for 240$ a night. You can find better near the airport that have free parking and breakfast. Turtle jacks had this weird foul smell at the hotel entrance. Overpriced as well for shitty food. Better hotels nearby for cheaper and better amenities. Won’t be coming back.

This property offered a group rate stating that it included taxes. The confirmation also stated total price included taxes. When we arrived, they did not honor the price saying it was a mistake. Hilton Corporation said they will not get involved in billing issues. Worst hotel experience I have ever had. Besides that issue, front desk staff is not friendly or welcoming either. I would suggest one of the many other hotels in the area. Update: I called the phone number list in the response I received on Monday and was sent to voicemail. Still have not received a call back.

I cant say enough good things about this hotel. The rooms were great and the location is convenient, but most importantly was their customer service. I had booked a room using what turned out to be a 3rd party site that never actually ended up making the reservation. I was left stranded in Toronto with my young child, wife and parents. We tried to find rooms but everywhere was booked solid as a result of a bunch of business conventions going on that week. Rhythm, the front office Manager, as well as the other staff worked for over an hour, and was finally able to make a spot in the hotel for us. I cannot thank them enough.

I strongly do not recommend this hotel due to its extremely poor service. After checkout, I realized I had left an item of clothing in the room. However, both the cleaning staff and the front desk claimed they never saw it. Despite multiple follow-up emails and phone calls over several days, there was no substantive resolution—their handling was utterly perfunctory. It is unacceptable that the hotel staff casually handle guests' belongings and then refuse to acknowledge it. The management appears chaotic, and the overall experience was terrible.

Good: The location was good. The airport room's view was the best, completely worth paying a little more for that. Shuttle service to and from Airport was completely hastle free and very good. Most of the staff specially the day staff was excellent. Very happy, friendlyyy and solve the problem. The day based parking charge is pretty high though. Bad: The night staff on the reception were extremely rude and very bad. I had a guest who did not know about the Parking rules, they intercomed to enquire at the reception and the reception said read it there and hung up, he couldnt find anything so called again on which the staff started miss behaving. When he went inside to ask, he threatened to leave or he will call the police instead of guiding. It was very disappointing to see my guests being treated this way. Other than this the hotel was excellent along with all the other staff specially the day staff who went extra mile to help me with my luggage when I came in early to checkin. Definetely recommended and would stay again for sure.