Flight got canceled and Air Canada reimbursed us for this stay. Place is disgusting. If I had flip flops I would have worn them in the shower. Pillow case had small brown stains (I can only assume is blood), there was hair on the back of the bathroom door, the tile grout was moldy, and shower heads look like they havent been replaced for 15 years, old and grimey and moldy. If I had seen the shower head prior to getting a shower, I wouldn’t have gotten in due to fear of getting sick. The towels were scratchy as felt like they were 5 years old. We were tensed up the whole time we were in this room due to it feeling so gross. Would have rather stayed in the airport lounge if we had our time back. The shower also had a blind in it that was very clearly not cleaned. And there were dried up boogers rubbed into the headboard. Do not stay here. The only thing good to say is the man at the service desk was nice when we checked in.

Honestly not sure why all the bad reviews, people are complaining about things the hotel never claimed to have. People were complaining about a lack of restaurant but they never claimed to have one. Just grab food at the airport before heading over or use uber eats. They do have an airport shuttle but only for certain times so make sure you double check. Didn't need to wait very long for the shuttle either, it was pretty timely. Room was clean and about what you'd expect for a cheaper hotel but overall pretty good value. If i'm in toronto I will be staying here again.

This hotel is clean and inexpensive, but has problems with FOOD, ORGANIZATION and COMMUNICATION. FOOD: there is no food available at this hotel, only a vending machine. No restaurant, and no food with a walking distance of the hotel. You’re getting Uber eats or you’re not having anything to eat. ORGANIZATION: I was told not to book parking in advance by the hotel staff and they just figured out when I got there when I got there I was initially told there wasn’t parking available for my vacation. I really had a heart attack on the spot. You would be better organized than this COMMUNICATION: there are English language problems with the staff, and I called to book a room with two queen beds, for some reason they quoted me the price of occupancy. Why the heck would one person want to be in a room with two beds, I ended up having to pay more to explain that there would be three adult adults in a child two queen bed. Totally an English language issue.

I stayed at this Comfort Inn and it was one of the worst hotel experiences I’ve ever had. During check-in, the Indian man at the front desk was extremely rude, disrespectful, and completely unprofessional. He showed no basic courtesy toward guests. When we entered the room, the humidity was unbearable, and the cleanliness was absolutely unacceptable. The room felt damp, dirty, and poorly maintained. Overall, this hotel does not meet even basic standards of hygiene or customer service. I strongly do not recommend staying here.

You guys cancelled my reservation on New Year’s Eve due to lack of communication and effort on your receptionist’s part. If there’s an issue with the card being charged, is it not common sense to reach out to the guest and ask if everything is okay or how long until they arrive to the hotel??? I specifically called prior to booking and asked about deposit and informed the person on the phone that I would be paying with Visa Debit. I did not specify whether I would be paying online or at the desk but why would the male employee on the phone not communicate that important piece of information and let me know that I cannot pay with visa debit at the front desk??? On top of that, I received a notification that the male receptionist attempted to charge my card and charged the wrong card on file. At first I thought this was a booking.com error but my card was not supposed to be charged in the first place as I selected the option to pay at the desk specifically so that nothing could go wrong and so my cards and IDS could be scanned / charged all at the same time. There was no call or email sent to me to ask about my estimated time of arrival. Every hotel I’ve stayed at in the past has communicated with me through the booking.com messages or email. My reservation was cancelled after one attempt, I showed up 7 mins after they attempted to charge the wrong card. I was already parking my car in the lot when I received the message on booking.com. Imagine if your incompetent employee gave me a grace period of just 10-15 mins to contact them and get there so that I could deal with the payment. On top of his mistake, he was SO RUDE implying that I had no money and to book somewhere else. I was on the phone with Booking.com trying to sort the issue out and the employee started inserting himself and talking back to me because I was explaining the situation to the representative over the phone. Not once did I swear or start yelling at this employee only until he started telling me to “take a seat” for no reason playing victim pretending that I was attacking him with words after continuously provoking me when I was not even addressing him. No professionalism, no common sense or courtesy and not even an ounce of empathy. I ended up paying twice more at another hotel just because of his careless error. Today I called the hotel to report the issue to a manager. The first time a nice female employee told me the manager would be in at 4 pm, then I called at 4 pm, and I know for a fact it’s the same incompetent employee answering the phone as he keeps lying and saying “the manager is busy” and “the managers in a meeting” after I was told by another employee that the manager would be free to talk to me at 4:00 pm on 01/02/26. I’ve stayed at this location many times in the past and will never put another DOLLAR into Comfort Inn. Teach your employees about good customer service and about interpersonal skills and communication. He really tried to ruin my New Years Eve, drove all the way there in the ice and cold. I expect a follow up from the manager to explain the cancellation policy because I’ve spoken to 5 different representatives and they all reported that what that employee did was wrong, especially because it was a high demand of bookings on New Years Eves and not considering how hard it would be to find another reservation and 10:00 pm - 2 hours until New Years. Another employee from Comfort Inn that I spoke over the phone also told me that they DO in fact take Visa Debit at the front desk? So why was the male receptionist saying I couldn’t pay at the desk? It’s because it wanted to shift blame and not take accountability for cancelling my reservation. All he had to do was attempt to charge my card again OR simply contact me and he would’ve found out that I was already in the parking lot on my way into the lobby. He tried once only. That is ridiculous.

Room smelt funny and the bedding was kind of gross but we got to park for the length of our trip and our car was untouched when we came back. So it was exactly what we wanted it to be. The shuttle service to and from the airport was also great - quick and easy. Would do again.

Issues encountered during my stay: • Shuttle service took over 1.5 hours to arrive. • First room contained garbage on the floor and severe mold issues in the shower. • Second room was equally unacceptable, with: Freezing temperature and inadequate heating. • Sheets and pillows that smelled strongly of cigarette smoke - Dirty! (Non-smoking hotel) • Extremely thin walls with constant noise from adjacent rooms and hallways. • Filthy phone, dirty fridge, and a sink that would not drain. • Cold water only from the taps and an unclean shower - Couldn’t shower. The included breakfast wasn’t available. Due to these conditions, I was unable to rest properly and managed only two hours of sleep. I have attached photos documenting the state of the rooms, with additional evidence available upon request. I will also attach the bill. This experience raised serious health and safety concerns and did not meet the basic expectations of cleanliness, comfort, or service. As a paying guest, I have the right to safe, habitable accommodations and services as advertised. Contact me directly as I have made an official complaint with request for a refund which still has not been responded to.

The hotel experience was the worst I have ever had. The room was dirty, stains on the blinds, carpet stained. The deadbolt on the door was completely snapped off. Asked the hotel to fix it or move rooms, they did not care or do anything about it. I checked out a night early because it did not feel safe in the hotel. Still trying to get a refund for the night I did not stay. Please do not stay here ever.

When I walked in the woman at the desk Shen was so pleasant and helpful. We arrived early then the check in time and was pleasantly surprised there our rooms were ready. While walking to the elevators and talking being a choice employee in another city the manager automatically upgraded us. The rooms are fantastic they were clean staff was extremely friendly and helpful. Breakfast was good, we will definitely be back.

We called before coming in to see if they had any last minute availability since things with our original hotel didn't work out. The gentleman on the phone was extremely rude, and hung up on us before we were done asking a couple questions. When we arrived, we dealt with the same guy (later finding out he's the manager) and he was just as unpleasant in person as he was over the phone. He danced around the subject of the $200 deposit when paying with debit till just before we gave our card (something to be wary about). When we got into the room, it was disgusting. Pet food in the bed (even though they apparently have a no pet policy), a cigarette and hair under the bathroom sink, and a lot of grime and stains on things. I did go down and talked to the woman at reception and showed her pictures. For some reason when she gave me my phone back, she was halfway through my gallery... We waited for the manager to come back, and he did give us an "upgrade" to their suite (this was the only time he was actually showing some hospitality). The room was cleaner, but still smelled of cigarettes, had a lot of water stains on the ceiling, dust everywhere and the tub didn't even have a spout, just a copper pipe sticking out. The breakfast was a lot better than i was expecting, but we witnessed the chef getting really aggressive with a customer who had accidentally spilled his coffee... It was very uncomfortable to watch (and the chef shouldn't be bringing religion up in this, but did for some reason). I wouldn't recommend staying here, this was our last resort on busy labor day weekend.