If you're thinking of booking this hotel, PLEASE DONT. This post is lengthy but you will want to read it before booking. I booked this hotel through Expedia and saw that it had a decent rating. The pictures of the rooms looked nice and most ratings were pretty good. Unfortunately, I did not check Google. Upon pulling up, me and my teenage daughter parked in the very unorganized lot. We went in to check in. We were greeted almost immediately by someone from the back, as the attendant was helping someone with a billing issue. When I checked in, I was told to go to the elevators to the left. Well, I went to the elevator that I thought they were referring to. Someone was getting off, so I got ready to stick my arm in and the door didnt open back up. This is when I hear not that elevator the one to the back and to the left (as if I was supposed to know). Wondering why is the lobby elevator not in use for customers? Anyway, we get on the elevator and are immediately hit with the smell of old (potentially moldy) carpet. I am very observant. Im walking to my room and noticed there is a metal plate around the door handle that looked like someone tried to pry it open. You can also see wood missing on the door frame due to this. This was the only door on the 2nd floor with this plate on it. At this time, im in disbelief standing in the doorway and also noticed how the closet door is barely hanging on. The room smelled like fresh paint and mildew. Due to it being so late at night and I had just driven hours, I did not immediately leave the hotel but instead went to the front desk to ask for another room. I showed the rep the pictures and that I feared for me and my daughters safety. Instead of him apologizing for the condition of the room or the fact that I felt unsafe, he asked me did I touch anything. Then went on to say how it wasn't a big deal because they had just painted. After I informed him that i wasn't going into that room, and no I hadn't touched anything, he then issued me another key. Keep in mind, roughly 5 minutes had passed. We get to the other room, not as bad, but the carpet definitely needed cleaning and the bathroom needed redoing all together due to the mold in the shower and the leaky wall they tried to cover under that obscure window. Although this hotel is in a very convenient location, I wouldn't recommend it to anyone.

I have stayed at many Comfort Inns before and this is/was by far the worst. When we walked in to check in, staff was rude. Told us can't have food in the room. This I have never been told at any Choice Locations or any hotel ever. The room was damp. The shower had mold. The water pressure was non-existent. We reported the water pressure they said they will send someone, stayed awake until 2am no one came. The chain lock on the door missed screws. The carpet was damp. They have a coffee machine in the room but no powder milk or coffeemate. So at breakfast the next day I put milk and cream in 2 cups, sugar in a third cup. This staff, possible the one in charge of the breakfast went off in front of everyone and complained to I assumed his supervisor. That person was kind and came over to ask me what I wanted the milk and stuff for. I explained we were told not to bring anything and I like coffee you have a coffee machine in the room. I was just going to put in the fridge in the room and use to make the coffee. He was okay with it. But the other staff continued complaining. The breakfast tasted horrible. They had blueberry batter for waffles, it tasted like it already went bag. It was the worst service ever.

Everything was good except for the staff. The reception people were somewhat rude no smiles, no willingness to help with concierge services. They even watched us struggle with our luggage without offering any assistance. The receptionist didn’t explain anything upon check-in; she simply handed over the key without a word. When she asked for my credit card, she charged a higher pre-authorization amount than expected without any prior notice or explanation I understand it’s standard security practice, but a little courtesy goes a long way. The following day, I asked housekeeping to clean my room, and they said to ask reception. When I asked reception, they said to just change the towels again, directing me elsewhere. It left me feeling quite confused and underserved. I think the staff could benefit from some customer service training. Overall, the stay was good, but the staff experience did leave something to be desired.

Had a pleasant stay here. Room was clean and smelled great. The price was affordable and there was free breakfast! Noise level was acceptable so no complaints here. Early check-in was a plus. I did not use any of their amenities so if you just needed a place to sleep for the night, this place fits the bill. Give them a try, they might prove you wrong.

The hotel itself was clean and in a good location. The only issue we had was that my wife forgot an item in the room that was very important to her. After multiple calls the day we checked out and the following day it became evident that the staff on the other end wasn't concerned and wasn't going to be much help. It wasn't a valuable item so it wasn't an issue of theft, this was just purely dismissive on their behalf and could have been resolved with a little bit of effort. Not a bad hotel but don't expect service or help above what's absolutely necessary.

Flight got canceled and Air Canada reimbursed us for this stay. Place is disgusting. If I had flip flops I would have worn them in the shower. Pillow case had small brown stains (I can only assume is blood), there was hair on the back of the bathroom door, the tile grout was moldy, and shower heads look like they havent been replaced for 15 years, old and grimey and moldy. If I had seen the shower head prior to getting a shower, I wouldn’t have gotten in due to fear of getting sick. The towels were scratchy as felt like they were 5 years old. We were tensed up the whole time we were in this room due to it feeling so gross. Would have rather stayed in the airport lounge if we had our time back. The shower also had a blind in it that was very clearly not cleaned. And there were dried up boogers rubbed into the headboard. Do not stay here. The only thing good to say is the man at the service desk was nice when we checked in.

Honestly not sure why all the bad reviews, people are complaining about things the hotel never claimed to have. People were complaining about a lack of restaurant but they never claimed to have one. Just grab food at the airport before heading over or use uber eats. They do have an airport shuttle but only for certain times so make sure you double check. Didn't need to wait very long for the shuttle either, it was pretty timely. Room was clean and about what you'd expect for a cheaper hotel but overall pretty good value. If i'm in toronto I will be staying here again.

This hotel is clean and inexpensive, but has problems with FOOD, ORGANIZATION and COMMUNICATION. FOOD: there is no food available at this hotel, only a vending machine. No restaurant, and no food with a walking distance of the hotel. You’re getting Uber eats or you’re not having anything to eat. ORGANIZATION: I was told not to book parking in advance by the hotel staff and they just figured out when I got there when I got there I was initially told there wasn’t parking available for my vacation. I really had a heart attack on the spot. You would be better organized than this COMMUNICATION: there are English language problems with the staff, and I called to book a room with two queen beds, for some reason they quoted me the price of occupancy. Why the heck would one person want to be in a room with two beds, I ended up having to pay more to explain that there would be three adult adults in a child two queen bed. Totally an English language issue.

I stayed at this Comfort Inn and it was one of the worst hotel experiences I’ve ever had. During check-in, the Indian man at the front desk was extremely rude, disrespectful, and completely unprofessional. He showed no basic courtesy toward guests. When we entered the room, the humidity was unbearable, and the cleanliness was absolutely unacceptable. The room felt damp, dirty, and poorly maintained. Overall, this hotel does not meet even basic standards of hygiene or customer service. I strongly do not recommend staying here.

You guys cancelled my reservation on New Year’s Eve due to lack of communication and effort on your receptionist’s part. If there’s an issue with the card being charged, is it not common sense to reach out to the guest and ask if everything is okay or how long until they arrive to the hotel??? I specifically called prior to booking and asked about deposit and informed the person on the phone that I would be paying with Visa Debit. I did not specify whether I would be paying online or at the desk but why would the male employee on the phone not communicate that important piece of information and let me know that I cannot pay with visa debit at the front desk??? On top of that, I received a notification that the male receptionist attempted to charge my card and charged the wrong card on file. At first I thought this was a booking.com error but my card was not supposed to be charged in the first place as I selected the option to pay at the desk specifically so that nothing could go wrong and so my cards and IDS could be scanned / charged all at the same time. There was no call or email sent to me to ask about my estimated time of arrival. Every hotel I’ve stayed at in the past has communicated with me through the booking.com messages or email. My reservation was cancelled after one attempt, I showed up 7 mins after they attempted to charge the wrong card. I was already parking my car in the lot when I received the message on booking.com. Imagine if your incompetent employee gave me a grace period of just 10-15 mins to contact them and get there so that I could deal with the payment. On top of his mistake, he was SO RUDE implying that I had no money and to book somewhere else. I was on the phone with Booking.com trying to sort the issue out and the employee started inserting himself and talking back to me because I was explaining the situation to the representative over the phone. Not once did I swear or start yelling at this employee only until he started telling me to “take a seat” for no reason playing victim pretending that I was attacking him with words after continuously provoking me when I was not even addressing him. No professionalism, no common sense or courtesy and not even an ounce of empathy. I ended up paying twice more at another hotel just because of his careless error. Today I called the hotel to report the issue to a manager. The first time a nice female employee told me the manager would be in at 4 pm, then I called at 4 pm, and I know for a fact it’s the same incompetent employee answering the phone as he keeps lying and saying “the manager is busy” and “the managers in a meeting” after I was told by another employee that the manager would be free to talk to me at 4:00 pm on 01/02/26. I’ve stayed at this location many times in the past and will never put another DOLLAR into Comfort Inn. Teach your employees about good customer service and about interpersonal skills and communication. He really tried to ruin my New Years Eve, drove all the way there in the ice and cold. I expect a follow up from the manager to explain the cancellation policy because I’ve spoken to 5 different representatives and they all reported that what that employee did was wrong, especially because it was a high demand of bookings on New Years Eves and not considering how hard it would be to find another reservation and 10:00 pm - 2 hours until New Years. Another employee from Comfort Inn that I spoke over the phone also told me that they DO in fact take Visa Debit at the front desk? So why was the male receptionist saying I couldn’t pay at the desk? It’s because it wanted to shift blame and not take accountability for cancelling my reservation. All he had to do was attempt to charge my card again OR simply contact me and he would’ve found out that I was already in the parking lot on my way into the lobby. He tried once only. That is ridiculous.